Top Customer Success & Experience Jobs in San Francisco, CA

Leads customer success delivery for Microsoft Cloud customers by managing strategic relationships, account planning, cloud consumption, support contract execution, renewals, and cross-functional technology programs. Coordinates internal technical and sales teams, removes delivery blockers, manages escalations, advises customers on cloud adoption, and identifies growth opportunities. The role requires customer-facing consulting, portfolio management, program governance, and intermediate technical expertise across cloud solutions.

Leads strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Oversees cloud, data, security, digital workplace, and AI transformation initiatives across global organizations. Coordinates Microsoft, partner, and customer teams, manages risks and escalations, drives adoption and measurable business outcomes, and mentors customer success professionals.

Lead and advise enterprise customers on migrations from Google Workspace, Exchange, File Shares, Box, and Dropbox to Microsoft 365 (EXO, ODfB, SPO). Assess requirements, design migration strategies, coordinate delivery teams and partners, manage risks and stakeholders, optimize migration throughput, and develop reusable playbooks and best practices to accelerate adoption and time-to-value.

Serve as a technical, customer-facing engineer guiding enterprise customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions (Security, Copilot, M365, Endpoint, Identity). Remove deployment blockers, enable secure AI experiences, collaborate with architects, product and partner teams, share best practices, and drive measurable consumption and time-to-value.