Top Customer Success & Experience Jobs in San Francisco, CA

Lead and advise enterprise customers on migrations from Google Workspace, Exchange, File Shares, Box, and Dropbox to Microsoft 365 (EXO, ODfB, SPO). Assess requirements, design migration strategies, coordinate delivery teams and partners, manage risks and stakeholders, optimize migration throughput, and develop reusable playbooks and best practices to accelerate adoption and time-to-value.

Serve as a technical, customer-facing engineer guiding enterprise customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions (Security, Copilot, M365, Endpoint, Identity). Remove deployment blockers, enable secure AI experiences, collaborate with architects, product and partner teams, share best practices, and drive measurable consumption and time-to-value.

Lead delivery for Customer Success Contracts, build relationships with customer stakeholders, drive account planning and consumption, orchestrate cross-functional teams to remove blockers, enable cloud adoption, manage escalations and renewals, and recommend process improvements to achieve customer outcomes.

Lead delivery and orchestration of Customer Success programs to drive customer outcomes, align Microsoft cloud solutions to business priorities, manage stakeholder relationships and escalations, and optimize adoption and consumption to maximize retention and growth.

Serve as primary delivery lead for strategic enterprise customers, orchestrating end-to-end post-sales delivery and support across Microsoft and partner ecosystems. Build customer success plans, drive adoption and consumption of Microsoft cloud products, coordinate resources and program delivery, and monitor retention and churn to surface growth or risk opportunities.