Top Customer Success & Experience Jobs in San Francisco, CA

Leads and coaches a customer success account management team, strengthening executive relationships, driving adoption, retention, cross-sell and upsell growth, and delivering customer success plans. Oversees strategic roadmaps, delivery programs, risk mitigation, security-focused conversations, executive escalations, and portfolio milestones. Manages team performance, development, and technical industry knowledge while aligning Microsoft solutions to customer business outcomes.

Lead delivery for Customer Success Contracts, build relationships with customer stakeholders, drive account planning and consumption, orchestrate cross-functional teams to remove blockers, enable cloud adoption, manage escalations and renewals, and recommend process improvements to achieve customer outcomes.

Manage a portfolio of Australia-based customers, helping them realize value from Microsoft investments through customer success planning, cloud adoption, usage growth, AI transformation, and delivery governance. Build stakeholder relationships, track milestones, support customer health and security initiatives, coordinate Microsoft and partner teams, communicate delivered value, and identify opportunities to expand Microsoft solutions. The role requires cross-functional collaboration, strong operational discipline, and continuous development in cloud and AI technologies.

Leads a multi-manager federal customer success organization, developing leaders and overseeing executive relationships, strategic customer roadmaps, delivery excellence, risk mitigation, cloud and AI adoption, consumption growth, retention, and value realization. The role advises federal agencies on Azure, Copilot, AI, security, and digital transformation while ensuring predictable execution and mission outcomes.

Lead customer success delivery for strategic Microsoft customers, aligning customer objectives with cloud solutions and success plans. Analyze ECIF Yield, pipeline, utilization, and related metrics to identify priority accounts and actions that accelerate cloud consumption and value realization. Coordinate account teams, technical stakeholders, Finance, sales, partners, and business operations. Build repeatable capabilities, support program planning and business reviews, translate reporting into insights, and influence progress across the Americas without direct authority.

Leads strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Oversees cloud, data, security, digital workplace, and AI transformation initiatives across global organizations. Coordinates Microsoft, partner, and customer teams, manages risks and escalations, drives adoption and measurable business outcomes, and mentors customer success professionals.

Serve as post-sales delivery lead for strategic customers, manage stakeholder relationships, drive adoption and consumption of Microsoft cloud services, orchestrate partners and resources, resolve blockers, run program reviews, and align technical solutions (Azure, Modern Work, Dynamics) to customer business outcomes.

Lead and advise enterprise customers on migrations from Google Workspace, Exchange, File Shares, Box, and Dropbox to Microsoft 365 (EXO, ODfB, SPO). Assess requirements, design migration strategies, coordinate delivery teams and partners, manage risks and stakeholders, optimize migration throughput, and develop reusable playbooks and best practices to accelerate adoption and time-to-value.

Serve as a technical, customer-facing engineer guiding enterprise customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions (Security, Copilot, M365, Endpoint, Identity). Remove deployment blockers, enable secure AI experiences, collaborate with architects, product and partner teams, share best practices, and drive measurable consumption and time-to-value.