Top Customer Success & Experience Jobs in San Francisco, CA

Advise complex enterprise customers on adopting GitLab and achieving DevSecOps outcomes. Lead accelerator programs, technical workshops, enablement, success planning, adoption measurement, and escalation management. Own a customer portfolio while coordinating with Support, Product Management, Sales, Engineering, and Professional Services to drive retention, expansion, satisfaction, and platform maturity.

Provide post-sales technical product expertise and best-practice guidance to help customers adopt GitLab at scale via webinars, labs, workshops, and on-demand engagements. Collaborate with CSMs, AEs, and Renewals to support implementation, architecture, use-case adoption (SCM, CI/CD, DevSecOps, Agile Planning), create reusable enablement content, and act as a trusted technical advisor.

Lead a North America customer success team to drive adoption, account health, renewals, and customer outcomes. Coach Customer Success Managers and Architects, develop talent, manage staffing and hiring, support escalations, and strengthen executive relationships. Partner across Sales, Product, Engineering, and Professional Services to improve processes, tools, and the overall customer experience.

Manage a portfolio of customers to drive adoption and measurable outcomes of the GitLab DevSecOps platform. Act as trusted advisor on Git, branching, SDLC, CI/CD, and DevSecOps best practices; run workshops and Centers of Excellence; translate product usage data into actionable recommendations; collaborate with Product, Engineering, Sales, and Services to improve satisfaction, retention, and expansion.

Own post-sales relationships for U.S. public sector accounts: translate pre-sales plans into measurable objectives, drive GitLab adoption, retention, and expansion, advise on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional teams, and manage customer enablement and project delivery.