Top Customer Success & Experience Jobs in San Francisco, CA

Lead Notion’s Enterprise Outcomes Architect team, driving customer adoption, retention, value delivery, renewals, and expansion revenue. Recruit, mentor, and develop the team; establish KPI and OKR systems; lead strategic customer engagements; promote AI workflow adoption; and collaborate with solutions consulting, engineering, and product teams to improve onboarding, customer outcomes, and the product roadmap.

Drive workflow adoption, value realization, renewals, and expansion for a book of named B2B accounts using Notion and AI tools. Partner with Solutions Consultants and Services to define success plans, deliver ROI-driven outcomes, facilitate use-case design, and manage stakeholder programs to reduce renewal risk and grow predictable revenue.

Partner with named enterprise accounts to drive workflow adoption, value realization, renewals, and expansion. Co-design and configure Notion workspaces, define mutual success plans, lead business reviews, qualify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver measurable ROI and predictable renewal outcomes.

Own adoption, value realization, renewals, and expansion outcomes for named B2B software accounts. Develop mutual success plans, demonstrate ROI to executives, guide workflow consultations, identify implementation needs, and partner with Solutions Consultants, Sales, and Services. The role focuses on at-risk and flat accounts, AI-powered workflow adoption, commercial opportunity management, and repeatable customer programs that improve retention and expansion.

The role involves managing and improving startup customer journeys, executing onboarding and lifecycle programs, and optimizing customer engagement to enhance conversion and retention.

The role involves providing high-level technical support to enterprise customers, troubleshooting advanced issues using REST APIs, and managing relationships and processes between customers and the engineering team.

Lead design and execution of customer support strategy to deliver scalable, high-value CX. Build forecasting, analytics, segmentation, KPIs (CSAT, FRT, churn), and operating frameworks. Drive CX tech stack improvements (Zendesk, Gainsight, Decagon), automation, AI integration, capacity planning, and cross-functional alignment with RevOps and leadership. Set plans, headcount, and financial metrics; act as strategic advisor to CX leadership.