Top Customer Success & Experience Jobs in San Francisco, CA

Lead design and execution of customer support strategy to deliver scalable, high-value CX. Build forecasting, analytics, segmentation, KPIs (CSAT, FRT, churn), and operating frameworks. Drive CX tech stack improvements (Zendesk, Gainsight, Decagon), automation, AI integration, capacity planning, and cross-functional alignment with RevOps and leadership. Set plans, headcount, and financial metrics; act as strategic advisor to CX leadership.

Drive workflow adoption, value realization, renewals, and expansion for a book of named B2B accounts using Notion and AI tools. Partner with Solutions Consultants and Services to define success plans, deliver ROI-driven outcomes, facilitate use-case design, and manage stakeholder programs to reduce renewal risk and grow predictable revenue.

Partner with named enterprise accounts to drive workflow adoption, value realization, renewals, and expansion. Co-design and configure Notion workspaces, define mutual success plans, lead business reviews, qualify expansion opportunities, and coordinate with Solutions Consultants and Services to deliver measurable ROI and predictable renewal outcomes.

The role involves managing and improving startup customer journeys, executing onboarding and lifecycle programs, and optimizing customer engagement to enhance conversion and retention.

The role involves providing high-level technical support to enterprise customers, troubleshooting advanced issues using REST APIs, and managing relationships and processes between customers and the engineering team.