The Customer Success Manager will drive growth and adoption of AI-powered workflows, partner with clients for outcomes, and innovate customer success programs, maintaining a focus on renewals and partnerships.

Lead design and execution of customer support strategy to deliver scalable, high-value CX. Build forecasting, analytics, segmentation, KPIs (CSAT, FRT, churn), and operating frameworks. Drive CX tech stack improvements (Zendesk, Gainsight, Decagon), automation, AI integration, capacity planning, and cross-functional alignment with RevOps and leadership. Set plans, headcount, and financial metrics; act as strategic advisor to CX leadership.