Leads UX strategy and design for complex, high-volume insurance workflows. Responsibilities include user research, information architecture, interaction and visual design, design systems, implementation planning, facilitation, stakeholder storytelling, and mentoring. The role drives cross-product consistency, aligns design with product and business goals, guides research and prioritization, improves design quality, and collaborates with engineering across multiple product domains.

Design and validate UX for EZLynx product: conduct user research and usability testing, create wireframes, mockups, and coded prototypes, collaborate with product and engineering, promote consistency, and use analytics to measure solutions.