Own learning and development for customer experience teams, customers, and partners. Build courses, assessments, learning paths, onboarding programs, and in-app guidance; administer the Docebo LMS; manage content governance; use learner feedback, metrics, AI, and product roadmaps to improve engagement, adoption, and retention. Partner with subject matter experts, product and engineering teams, and occasionally deliver customer webinars or workshops.

Manage high-volume scheduling for recruiters and hiring teams, own candidate communications and onsite coordination, maintain job postings and candidate activity in Ashby, and support special projects to ensure an exceptional interview experience.