Supports Salesforce administration, configuration, automation, data quality, security settings, user access, and platform optimization. Gathers business requirements, configures Flow and other Salesforce features, monitors support tickets, performs first-level issue triage, maintains documentation, and collaborates with senior team members. The role also uses Claude to build automations for internal process management and monitoring.

Support daily administration and optimization of the Salesforce platform: gather requirements, configure Flow, fields, layouts, record types and security, maintain data quality, triage support tickets, document processes, and collaborate with senior admins to deliver scalable, user-focused solutions.