Top Operations & Support Jobs in San Francisco, CA

Serve as a strategic executive partner to the SVP of Revenue Strategy, Operations & Account Development. Own calendar and communications, plan complex travel, manage stakeholder relationships, run operational continuity (expenses, agendas, action tracking), lead events and onsites, and drive cross-functional special projects while modeling company values.

Serve as final technical escalation for ELD compliance, analyze device telemetry and fleet patterns, coordinate with R&D on fixes, support audits, lead post-mortems, develop internal tools, define launch validation/runbooks, and coach support engineers.

Lead escalations for complex issues across Samsara's SaaS platform and hardware, perform deep root-cause investigations, mentor support teams, coordinate with Product and Engineering, document findings, participate in incident management, and advocate for customers while handling high-impact strategic accounts.

The Business Operations Manager partners with Technical Support leadership to drive operational excellence, develop strategic narratives, manage reporting frameworks, and leverage AI tools to enhance decision-making and efficiency.

The Senior Workday Analyst leads configuration for payroll and time tracking, collaborates with HR, and enhances Workday functionality and processes.

As Sr. Manager of Services Partners, oversee service partner relationships, drive strategic initiatives, and improve operational efficiency to support large complex deployments.

Lead GTM business operations for Commercial and Mid-market segments, partnering with sales leaders to set strategy, planning, forecasting, territory design, and performance optimization. Own analytics across Salesforce/Databricks/Tableau, drive cross-functional initiatives, lead strategic projects and quarterly/annual business rhythms, hire and develop a high-performing operations team, and present executive-ready recommendations to influence company-wide decisions.

Lead Support Readiness and Quality Intelligence for global customer support. Build and run onboarding, upskilling, QA/audit, AI-augmented review, and coaching frameworks. Drive AI-native transformation, cross-functional alignment, KPI measurement (AHT, CSAT, time-to-proficiency), and translate quality signals into actionable enablement to improve agent performance and business outcomes.