Top Operations & Support Jobs in San Francisco, CA

Supports the VP of Customer Success as a strategic operator and trusted partner. Responsibilities include managing calendars and communications, coordinating complex domestic and international travel, handling stakeholder relationships, tracking expenses and action items, organizing meetings and executive events, and driving cross-functional special projects. The role requires discretion, sound judgment, strong communication, scalable process-building, Pacific Time availability, and monthly travel.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze structured and unstructured data, create repeatable workflows, dashboards, and decision-ready recommendations. Own projects end-to-end from scoping and data connection to launch, adoption measurement, and iteration. Use AI-assisted development tools responsibly and embed Samsara cultural principles.

Develop go-to-market strategy and revenue growth initiatives for Samsara’s public sector business. Analyze market trends, procurement cycles, competitive dynamics, and performance across teams, territories, segments, and products. Build analytical models, identify AI-enabled workflow and automation opportunities, and present data-driven recommendations to executives and cross-functional stakeholders.

Lead analytics and reporting for post-sales (renewals and customer success). Reconcile Salesforce, financial, and CS data to produce decision-ready analysis, design and drive operational processes, monitor adoption and utilization, surface risks, and partner with cross-functional leaders to improve renewals, reduce churn, and grow revenue retention.

The Business Operations Manager partners with Technical Support leadership to drive operational excellence, develop strategic narratives, manage reporting frameworks, and leverage AI tools to enhance decision-making and efficiency.