Top Operations & Support Jobs in San Francisco, CA

Support two vice presidents by managing complex calendars, meetings, travel, events, recruiting coordination, onboarding logistics, expenses, and follow-through on action items. The role requires anticipating priorities, coordinating across global time zones, handling confidential information, supporting special projects, and using AI tools to improve administrative efficiency while validating outputs. It is a remote US-based position with preference for Central or Eastern time zones.

Supports partner and ecosystem sales operations from account setup and deal registration through quoting, ordering, and post-sales support. Processes partner transactions, monitors Salesforce and partner data quality, builds dashboards, resolves standard issues, and routes exceptions. Improves workflows, supports automation, maintains documentation, and delivers operational training. Collaborates with Sales, Deal Desk, Finance, Legal, Billing, Programs, and Systems teams to improve partner program execution and revenue operations.

Own the technology, processes, data, and operational infrastructure supporting channel and ecosystem partnerships. Manage partner registration, tiering, onboarding, incentives, quoting, billing, attribution, integrations, month-end close, reporting, and compliance. Administer PRM and Salesforce systems, lead process improvements and UAT, coordinate cross-functional escalations, and build AI agents to automate workflows and improve operational efficiency.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, data quality, and support processes. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate workflows, improve engagement tracking, and provide capacity and performance visibility. Supports business reviews, leads testing and adoption of operational improvements, and coordinates cross-functional execution as a senior individual contributor.

Administers and supports Workday and other People technology systems, including recurring processes, security roles, audits, configuration, testing, upgrades, reporting, integrations, and data loads. Maintains SOX ITGC evidence, investigates issues, improves processes using data and AI tools, documents system changes, trains stakeholders, and supports cross-functional implementations in a remote environment.

Manage and grow a distributed Support Engineering team delivering technical customer support. Responsibilities include hiring, mentoring, performance coaching, process improvement, KPI ownership, technical troubleshooting, cross-functional collaboration, customer experience enhancement, automation, and AI adoption. The role oversees the full support lifecycle and develops scalable workflows that improve team efficiency and customer outcomes.

Leads Professional Services operations by improving forecasting, capacity and resource planning, utilization, project economics, reporting, systems, delivery processes, and go-to-market alignment. Partners with Finance, Sales, Customer Success, Engineering, Analytics, and Delivery to automate workflows, improve PSA and CRM tooling, establish operating cadences, support revenue recognition, and provide leadership with actionable business insights.

Provides advanced technical support to GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Builds customer relationships, resolves critical incidents, collaborates with Product, Development, Infrastructure, Customer Success, and Sales teams, and contributes to bug fixes and roadmap influence. Creates reusable support documentation, shares technical knowledge, and participates in hiring activities.