Top Operations & Support Jobs in San Francisco, CA

Supports Field Sales by applying go-to-market policies, resolving policy questions and disputes, maintaining documentation and data, and identifying process gaps. The role collaborates with operations, strategy, sales compensation, and sales systems teams to ensure consistent, scalable processes. It is an entry-level remote position requiring careful review, organization, communication, and policy administration skills.

Support the CFO through executive administration, complex calendar and travel management, meeting preparation, communications, expense processing, and follow-up tracking. Own operating cadences for the Office of the CFO, improve workflows, coordinate cross-functional priorities, and maintain accountability across leadership teams. Build trusted relationships while handling confidential information and using AI and productivity tools to improve execution.

Serves as a strategic partner to the CRO and revenue leadership team, driving executive operations, strategic planning, goal tracking, cross-functional initiatives, and resolution of complex business issues. Acts as a CRO proxy for customer and partner engagements, manages board and investor communications, coordinates executive presentations, and optimizes leadership priorities. The role also oversees communications and CRO initiatives resources while fostering alignment across revenue, finance, people, and strategy teams.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, FedRAMP-authorized, and classified environments. Investigates logs, performance, configuration, and application behavior using Linux and GitLab internals; reproduces defects, develops fixes and troubleshooting tools, and partners with Product, Engineering, and Infrastructure. Creates technical documentation, improves support workflows, participates in pairing and on-call rotations, and contributes to hiring activities.

Provides advanced technical support to GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Builds customer relationships, resolves critical incidents, collaborates with Product, Development, Infrastructure, Customer Success, and Sales teams, and contributes to bug fixes and roadmap influence. Creates reusable support documentation, shares technical knowledge, and participates in hiring activities.

Leads GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, customer escalations, hiring, coaching, crisis response, and support-process improvement. Partners with product and engineering teams to address government-specific needs, participates in working-hours on-call rotation, joins customer calls, reviews tickets, and develops scalable support practices for sensitive and regulated environments. The role is remote and requires strong technical support leadership, communication, and team-development skills.