Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document customer requests; educate users; escalate product bugs with thorough notes; collaborate within the team and with other departments; maintain product knowledge and ensure high customer satisfaction while supporting rotating shifts and holiday coverage.

Handles incoming owner-relations inquiries involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on cases, resolves issues promptly and professionally, manages difficult interactions, builds client trust, and participates in cross-training. Requires strong organization, communication, multitasking, independent work, and familiarity with revenue accounting or land-related oil and gas operations.