Handles incoming owner-relations calls concerning revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves difficult situations professionally, and builds client trust through timely, accurate communication. The role also involves cross-training, multitasking across client issues, and collaborating independently or with a team.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document customer requests; educate users; escalate product bugs with thorough notes; collaborate within the team and with other departments; maintain product knowledge and ensure high customer satisfaction while supporting rotating shifts and holiday coverage.