Top Operations & Support Jobs in San Francisco, CA

Own end-to-end fraud risk controls for ACH payments, detect and mitigate fraudulent deposits, run quantitative analysis of rule performance and financial impact, partner with product/ML/engineering to operationalize risk strategies, and investigate anomalous customer and transaction behavior.

Handle highest-visibility social customer interactions end-to-end (VIP, influencers, executives), approve public replies, detect and route live risks, lead shift/queue operations, mentor peers, and raise public-communication quality across the social support team.

Lead and oversee all Bermuda operations, including outsourced providers; build supervision and operational resilience frameworks; manage regulatory and banking relationships; coordinate incident response, business continuity, and first-line defense activities; drive cross-functional delivery of operational and risk initiatives.

Lead end-to-end reactive social support across major platforms, run incident command for public crises, maintain playbooks and QA, drive automation and AI deflection, own KPI scorecards and routing of social insights to analytics and product teams to improve CX performance.

Partner with institutional product and sales leaders to structure ambiguous strategic problems, build quantitative models and business cases, analyze competitive positioning, design experiments, and implement data-driven recommendations that shape product and go-to-market strategy. Drive end-to-end projects and improve processes and operational tooling.