Manage Benchling platform implementations from kickoff through go-live for biotech and biopharma customers. Responsibilities include project planning, requirements gathering, solution design, data modeling, configuration, testing, user acceptance testing, training, onboarding, and post-launch expansion. The role requires understanding scientific workflows, advising customers, coordinating internal teams, documenting pain points, and developing training materials.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring smooth implementation and customer success in the biotech sector.