Top Program and Project Management Jobs in San Francisco, CA

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and reducing resolution times and recurring issues. Candidates need escalation management, process improvement, data-driven problem solving, program management, communication, and customer operations experience.

Own complex customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, SLAs, tooling, reporting, and customer-facing processes. Responsibilities include post-mortems, accountability tracking, escalation prevention coaching, and systemic issue resolution. Success is measured through faster resolution, improved customer satisfaction, permanent issue fixes, SLA adherence, and audit-ready documentation.

Own complex customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, lead process-improvement programs, standardize workflows and SLAs, develop reporting and dashboards, coach frontline teams, and drive systemic improvements that reduce resolution times and improve customer satisfaction.

Lead a global Operations Program Management team, overseeing the launch of hardware products from concept to mass production, ensuring operational excellence and effective cross-functional alignment.