Lead design and scale of global post-sales growth programs: develop drivers and metrics for retention and expansion, build playbooks and operating cadences, align cross-functional stakeholders, and turn strategy into repeatable field execution.

Lead improvements to bug reporting, escalation, tracking, and resolution processes; partner with Product and Engineering to measure and improve CX bug management; build documentation, training, QA processes, and data-driven recommendations to scale support for product quality and feature requests.