Lead Technical Program Manager for CX Intelligence & AI owning cross-functional execution and roadmap for AI-driven CX initiatives. Manage agent tooling, automation, analytics infrastructure, vendor evaluation, OKRs, change management, and partner with Product, Engineering, Analytics, and Ops to deliver AI-first support improvements and measurable operational impact.

Owner of the CLM technology roadmap, driving in-house builds, integrations, and AI enablement. Develop contract data and reporting frameworks, lead cross-functional contracting initiatives, and communicate strategic recommendations to senior stakeholders to improve speed, compliance, and insights.