Top Program and Project Management Jobs in San Francisco, CA

Own access operations and permissions governance for an internal platform: administer groups, design and maintain RBAC/LDAP entitlement models, drive least-privilege remediation, partner with product and engineering for permission-ready feature launches, author runbooks and access matrices, and convert tooling/process gaps into prioritized engineering or operational work.

Own roadmap and execution for CX analytics data models, pipelines, dashboards, and regulatory reporting. Prioritize cross-functional requests, drive data engineering delivery, implement testing/monitoring/data contracts, automate program processes, and leverage AI-assisted tooling to increase speed-to-insight and operational leverage.

Lead program delivery for Agent Cockpit, coordinating roadmap, intake, sprint planning, dependencies, and launch readiness. Translate upstream system changes into delivery plans, manage security reviews and operational risk, and partner on reliability, observability, and capacity planning. Align cross-functional stakeholders and maintain agent access patterns, runbooks, and enablement for compliance agents and investigators.

Lead regional launch readiness and localization across APAC, EMEA, and the Americas. Prioritize and resolve region-specific CX friction using quantitative analysis, adapt global programs for local regulatory and cultural contexts, partner with regional CX/Ops/Risk/Compliance to align on legal and quality requirements, produce SLA reports, and represent regional customer needs in global forums.

Own and run CORA and Planning programs end-to-end: drive Executive QBRs, manage OKRs and dependencies, maintain operating rhythms and reporting, represent programs during audits, partner with technical teams to build tooling, maintain enablement materials and AI agents, and implement scalable process and tooling improvements.

Own end-to-end strategy, planning, and execution for complex GFCO financial-crimes compliance programs. Lead cross-functional delivery across 5+ teams, translate regulatory obligations into prioritized program roadmaps, ensure launch readiness, drive automation and cost-savings, manage risks and regulatory commitments, and maintain high-quality decision documents for Director+ stakeholders.

Lead Technical Program Manager for CX Intelligence & AI owning cross-functional execution and roadmap for AI-driven CX initiatives. Manage agent tooling, automation, analytics infrastructure, vendor evaluation, OKRs, change management, and partner with Product, Engineering, Analytics, and Ops to deliver AI-first support improvements and measurable operational impact.