Top Program and Project Management Jobs in San Francisco, CA

Own the strategy and execution of enterprise eDiscovery and information governance programs. Partner with engineering teams to improve workflows from legal hold through production, translate regulatory requirements into system controls across platforms such as Slack and Google Workspace, manage roadmaps, dependencies, risks, and audit documentation, and develop test plans validating defensible compliance controls. The role also involves responsible use of generative AI to improve workflow efficiency, cost, and quality.

Lead regional launch readiness and localization across APAC, EMEA, and the Americas. Prioritize and resolve region-specific CX friction using quantitative analysis, adapt global programs for local regulatory and cultural contexts, partner with regional CX/Ops/Risk/Compliance to align on legal and quality requirements, produce SLA reports, and represent regional customer needs in global forums.

Own and run CORA and Planning programs end-to-end: drive Executive QBRs, manage OKRs and dependencies, maintain operating rhythms and reporting, represent programs during audits, partner with technical teams to build tooling, maintain enablement materials and AI agents, and implement scalable process and tooling improvements.

Own end-to-end strategy, planning, and execution for complex GFCO financial-crimes compliance programs. Lead cross-functional delivery across 5+ teams, translate regulatory obligations into prioritized program roadmaps, ensure launch readiness, drive automation and cost-savings, manage risks and regulatory commitments, and maintain high-quality decision documents for Director+ stakeholders.

Lead Technical Program Manager for CX Intelligence & AI owning cross-functional execution and roadmap for AI-driven CX initiatives. Manage agent tooling, automation, analytics infrastructure, vendor evaluation, OKRs, change management, and partner with Product, Engineering, Analytics, and Ops to deliver AI-first support improvements and measurable operational impact.

Lead program delivery for Agent Cockpit, coordinating roadmap, intake, sprint planning, dependencies, and launch readiness. Translate upstream system changes into delivery plans, manage security reviews and operational risk, and partner on reliability, observability, and capacity planning. Align cross-functional stakeholders and maintain agent access patterns, runbooks, and enablement for compliance agents and investigators.