Build and operate scalable customer programs connecting product development and go-to-market teams. Responsibilities include recruiting and engaging managed customers for pre-PMF testing, creating operating infrastructure and playbooks, coordinating cross-functional stakeholders, supporting a Customer Advisory Board, integrating customer testing into launch readiness, measuring outcomes, and synthesizing customer feedback into product and GTM decisions.

Owns Dropbox’s technology-focused Virtual First workstream, leading research, pilots, experiments, and a portfolio of programs involving AI enablement, automation, knowledge management, and distributed work. Establishes strategy, roadmaps, success measures, and operating models while translating qualitative and quantitative findings into scalable recommendations. Facilitates cross-functional collaboration across People, Technology, Communications, Operations, and analytics teams to improve employee effectiveness, technology confidence, and adoption of modern ways of working.