Top Tech Jobs & Startup Jobs in San Francisco, CA

Define vision, strategy, and roadmap for Customer Success AI portfolio. Identify and prioritize AI opportunities across workflows, lead products end-to-end from incubation to scale, partner cross-functionally to build AI-native experiences, and drive prioritization balancing user value, impact, feasibility, risk, governance, and platform reuse.

Design, build, and scale a reusable Customer Success AI platform and foundational infrastructure (orchestration, memory, workflow, multi-agent systems). Optimize model routing, latency, cost, reliability, observability, security, and governance. Lead architecture, mentor engineers, and partner cross-functionally to align platform capabilities with enterprise needs and enable multiple AI products and internal AI experiences.

Lead product marketing for Zscaler Private Access (ZPA): define positioning, orchestrate launches, create full-funnel content, enable sales, and drive GTM strategy informed by enterprise AI and data security trends.

Lead digital and AI-powered support transformation, drive KCS adoption and process improvements, manage Center of Excellence programs, enable cross-functional supportability, analyze case trends to inform product and service improvements, and improve self-service and operational efficiency.

Lead and mentor Technical Success Managers to drive customer adoption, retention, and revenue expansion for Zscaler's Zero Trust platform. Build executive relationships, resolve technical/business issues, monitor KPIs (NPS, renewals, adoption), collaborate cross-functionally, and deliver data-driven strategies to improve customer success.

Lead PR strategy and execution for the Aston Martin Formula One partnership, mine and pitch story angles, coordinate agencies and stakeholders, build a seasonal content calendar, manage media and influencer experiences, and develop data storytelling and visualizations for public sector and regulated audiences.

Serve as a technical lead for state, local, and education customers: present/demonstrate Zscaler platform, manage technical sales end-to-end, run proof-of-value engagements, translate customer outcomes into Zero Trust architectures, and collaborate across teams to accelerate deals and ensure successful deployments.

Lead technical sales for Zscaler's SLED accounts in the West: present and demo the platform, run end-to-end technical sales and proof-of-value engagements, collaborate cross-functionally, and advise customers on Zero Trust transformation.

Manage and expand Zscaler's global peering footprint across public and private exchanges; identify strategic peering partners; coordinate legal negotiations and contract changes; enable new peering connectivity with network architecture and procurement teams; represent Zscaler at global peering forums and events; collaborate cross-functionally to support scalable, long-term network solutions.

Deliver technical product presentations, gather customer technical requirements, lead product evaluations and custom configurations, design evaluation test plans with customers, and guide implementations toward successful outcomes for enterprise exposure management.