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Leads customer-facing solution delivery for Benchling’s chemistry offerings, translating product capabilities into scientific workflows and best practices. Partners with Product, Sales, Marketing, Strategy, and CX teams to improve solution quality, enable internal teams, support customer engagements, and drive market adoption.

As a Software Engineer for AI Growth, you will create product experiences that enhance AI adoption among scientists, conducting user feedback sessions, and improving the growth platform through experimentation and analytics.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring smooth implementation and customer success in the biotech sector.

Own and run customer communications processes for incidents, changes, and releases: build playbooks, templates, intake and tiering systems, tooling integrations, dashboards, and post-incident reviews. Ensure timely, auditable, compliant messaging across CX, Product, and Marketing while driving performance improvements and RACI clarity.

Develop and deliver features for Benchling's product focusing on audit, compliance, and document management, while exploring AI applications in regulatory workflows.

The role involves building a scalable platform for scientific models, defining standards for model developers, and collaborating with customers on AI use cases.

Own go-to-market strategy, positioning, and product launches for Benchling's platform; drive pricing/packaging, sales enablement, adoption, and cross-functional alignment with Product, Sales, Customer Experience, and Marketing.

Manage high-volume scheduling for recruiters and hiring teams, own candidate communications and onsite coordination, maintain job postings and candidate activity in Ashby, and support special projects to ensure an exceptional interview experience.

Drive new business within 1-3 top global accounts by generating 80% of pipeline, managing complex 7+ figure sales cycles, forecasting accurately, negotiating with multi-persona stakeholders (including CxOs), and collaborating with internal and external teams to align Benchling solutions to customer needs.

As a Software Engineer, you will design and implement systems for enterprise customers in regulatory environments, ensuring product compliance and efficiency. Responsibilities include technical leadership, scalable architecture design, and collaborating with various teams to enhance user experience and regulatory workflows.