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The Product Solutions Analyst will provide technical support, troubleshoot client issues, collaborate with internal teams, and enhance support documentation at EliseAI.

Provide technical customer support for EliseAI housing clients: troubleshoot integrations (email, calendar, CRM, property systems), investigate bugs using SQL and logs, write clear ticket summaries, advise on best practices, communicate fixes to clients, and collaborate with internal teams to resolve issues.

The role involves providing technical solutions and support to clients, troubleshooting issues, and documenting bugs while delivering excellent customer service.

Lead and scale EliseAI's Governance, Risk, and Compliance program across SOC 1/2, PCI, HITRUST, HIPAA and ISO. Own audit relationships and evidence collection, run vendor risk management and DDQ reviews, set compliance roadmaps and policies, partner with Legal and Security on contractual obligations, and hire and mentor the GRC team to meet regulatory and audit readiness.

As a Full Stack Software Engineer, you will develop user-facing products focusing on UX, build scalable APIs, and lead projects in a cross-functional team.

The Senior Enterprise Sales Manager at EliseAI leads a sales team focusing on the enterprise housing segment, driving new business and expansion, mentoring team members, and collaborating with departments to enhance product offerings.

The Customer Success Manager will manage client relationships, ensuring product adoption and satisfaction while coordinating with internal teams to address issues and enhance user experiences.

The Customer Education Specialist will onboard clients, conduct training sessions, gather feedback, and ensure effective use of products, collaborating with internal teams to enhance user experience.

As an Enterprise Account Executive, engage with C-Suite executives, drive sales cycles, expand business in the multi-family segment, and attend industry conferences.

As a Solutions Engineer, you will support product launches, work with clients for smooth implementations, provide training, and troubleshoot post-launch issues.