Top Tech Jobs & Startup Jobs in San Francisco, CA

Lead a North America customer success team focused on adoption, account health, customer satisfaction, renewals, and advocacy. Coach and develop Customer Success Managers and Architects, manage staffing and hiring, build senior customer relationships, support escalations, and collaborate with Sales, Product, Engineering, and Professional Services to improve customer outcomes and internal processes.

Full-lifecycle recruiter for AMER region focused on sourcing, engaging, and hiring sales and related roles. Partner with hiring teams, use ATS and sourcing tools, apply data-driven pipeline management, improve TA processes, and promote candidate experience in an all-remote, contract role.

Own and grow a portfolio of strategic and enterprise accounts in Poland, driving net-new acquisition and expansion. Lead complex, consultative sales cycles, develop account plans, collaborate with pre/post-sales and channel partners, generate pipeline, maintain forecasts, and act as customer advocate feeding product feedback.

Quota-bearing Commercial Account Executive managing named mid-market accounts (250-3,999 employees). Build pipeline, prospect and close new business, drive adoption, avoid churn, forecast accurately, collaborate cross-functionally, engage partners, contribute to sales process improvements, and represent customer feedback to product.

Sell GitLab to mid-market named accounts in the US East region. Own a book of business: prospect, build pipeline, forecast, close new business, drive adoption and retention, collaborate with partners and cross-functional teams, contribute to wins/losses analysis, and use MEDPICC and Command of the Message. Regular travel to customer meetings required.

Support Engineer embedded in Engineering to troubleshoot customer issues across Self-managed and GitLab.com environments. Duties include Linux administration, debugging, reproducing and writing bug reports, contributing code and docs, collaborating with Product and Engineering, on-call rotations, and improving support tooling and processes.

Own end-to-end SEC external financial reporting (10-K, 10-Q, 8-K, S-1), manage reporting calendar and earnings release process, drive disclosure quality and XBRL review, improve and automate reporting processes, prepare/review reconciliations and accounting schedules, ensure U.S. GAAP and SOX compliance, research technical accounting issues, and partner cross-functionally with Legal, FP&A, and Investor Relations.

Provide post-sales technical guidance and enablement to help customers adopt GitLab at scale through webinars, hands-on labs, workshops, office hours, and architectural consultations. Partner with CSMs, AEs, and Renewals to drive implementations across SCM, CI/CD, DevSecOps, and Agile Planning while creating reusable technical content and maintaining specialty competencies.

Lead the CRO field's AI agenda: create enablement roadmaps, identify and pilot high-value AI use cases, partner with product and engineering to scale solutions, drive field adoption through champions, and establish governance and operations to embed AI into day-to-day workflows.

Maintain an inventory of AI tools, track adoption and utilization, manage access requests, organize AI-related data, support consolidation efforts, and create internal communications and micro-enablement to drive field AI adoption.