Top Tech Jobs & Startup Jobs in San Francisco, CA

Lead renewal analytics, forecasting, and health scoring to improve retention and expansion. Partner with Revenue Ops, Finance, Sales Ops, and CX to build dashboards, automate processes, and surface actionable insights that reduce churn and increase renewal predictability across direct and channel motions.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and value.

Design, build, and maintain People system automations and integrations (Workato, Workday, Greenhouse, Slack). Write and version reliable code in Ruby or similar, improve CI/CD, create Slack apps/bots, leverage AI/LLMs and MCP frameworks, diagnose root causes, and partner with InfoSec, AI Engineering, and IT to ensure scalable, observable, and maintainable people-technology solutions.

Provide post-sales technical guidance and enablement to help customers adopt GitLab at scale through webinars, hands-on labs, workshops, office hours, and architectural consultations. Partner with CSMs, AEs, and Renewals to drive implementations across SCM, CI/CD, DevSecOps, and Agile Planning while creating reusable technical content and maintaining specialty competencies.

Lead the CRO field's AI agenda: create enablement roadmaps, identify and pilot high-value AI use cases, partner with product and engineering to scale solutions, drive field adoption through champions, and establish governance and operations to embed AI into day-to-day workflows.

Maintain an inventory of AI tools, track adoption and utilization, manage access requests, organize AI-related data, support consolidation efforts, and create internal communications and micro-enablement to drive field AI adoption.

Lead long-range bookings and ARR modeling, build demand-based forecasts, evaluate pricing and packaging, construct business cases for new products and partnerships, assess unit economics and market opportunity, support executive guidance and Board reporting, and collaborate cross-functionally to translate data into strategic recommendations that drive bookings and product priorities.

Drive subscription renewals and maximize retention by negotiating, evaluating license usage, preparing renewal quotes, and closing deals. Collaborate with Sales, Customer Success, and Sales Ops to manage customer lifecycle, mitigate churn risk, and cover larger strategic accounts. Help define renewals best practices, processes, and methodologies to deliver predictable, high gross retention and strong customer experience.

Design and deliver scalable, role-based enablement programs and content for GitLab's AI capabilities and Duo Agent Platform. Lead cross-functional launch and release readiness initiatives, create playbooks, labs, certifications, and assessments, publish content in Google Drive and AI tools, and measure program effectiveness to continuously improve field readiness and messaging for customer-facing teams.

Lead Workday strategy and delivery for global, all-remote workforce. Define HRIS roadmap, design scalable integrations and configurations, own SOX ITGC controls for people systems, drive cross-functional programs, build reporting and dashboards, and apply automation/AI to improve people technology workflows and adoption.