Jobs at Gusto - TEST - GH API (EA YES)

Support Health Insurance sales by building reports, forecasts, and AI-driven tools; manage territory, account routing, and quota processes; troubleshoot CRM and data issues; partner cross-functionally to improve sales efficiency and run recurring forecasting and compensation reconciliations.

Build and support AI-driven workflows and automation for Gusto’s go-to-market organization. The role connects Salesforce, Gong, Outreach, data warehouses, and other systems to improve sales productivity, marketing personalization, customer support automation, and decision-making. Responsibilities include contributing to AI strategy, evaluating models and vendors, establishing performance frameworks, managing cross-functional rollout programs, and scaling safe, reusable automation patterns across Revenue Operations, Sales, Marketing, and Partnerships.

The Senior Product Manager will lead the development of payroll tax products, focusing on strategy, collaboration, and execution to drive market success and customer value.

Support Expansion Sales by building and automating reports, owning weekly forecasts, designing processes and AI-driven automations, managing account and territory administration, troubleshooting CRM/data issues, and partnering cross-functionally to improve rep productivity and revenue expansion.

Lead and grow the Money Movement engineering team responsible for Gusto’s payment rails, APIs, partner integrations, and tier-one money movement systems. Coach engineers, recruit talent, guide technical execution, own reliability and on-call operations, and collaborate with Product, Operations, Accounting, and Treasury. Drive migration from the monolith to a standalone Payments Service with modular APIs, expand domestic and international payment capabilities, and ensure secure, compliant, scalable, and cost-effective payment processing.

Design, build, test, and scale Gusto’s payments infrastructure and distributed systems. Lead architectural decisions, modernize legacy products, develop maintainable production code, and support payment experiences serving millions of businesses. Collaborate cross-functionally with Engineering, Product, Design, Data Science, and Operations teams while mentoring engineers and addressing complex scalability, reliability, and modularity challenges.

Lead the vision, strategy, and execution of Gusto’s conversational AI assistant for small businesses. Expand assistant capabilities across payroll, benefits, time, and compliance; define ecosystem integrations and user experiences; and partner with engineering, data, design, and research teams on APIs, MCP, model behavior, evaluations, quality, and customer trust. The role requires hands-on product leadership, rapid experimentation, and ownership of platform- and experience-level decisions.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship and executive contact. Develop partnership strategies, identify growth opportunities, lead partner reviews, analyze performance data, address product and operational gaps, support negotiations and renewals, and coordinate Product, Engineering, Finance, Legal, Operations, and Corporate Development teams to deliver scalable outcomes.

Own and improve Gusto’s signup-to-activation experience across web and emerging channels. Build full-stack, customer-facing products, prototype AI-powered onboarding experiences, partner with Product, Design, and Data, and measure outcomes through rapid iteration. Provide technical direction, mentor engineers, make pragmatic scoping decisions, and develop modular onboarding foundations for scalable growth.

Own the full sales cycle for Gusto’s PEO offering, selling to new prospects and converting existing payroll customers. Build pipeline, manage broker and referral channels, navigate complex co-employment and benefits decisions, maintain Salesforce data, forecast accurately, and leverage AI in daily sales workflows. The role also requires PEO compliance knowledge, seasonal selling-cycle fluency, cross-functional collaboration, and subject-matter expertise in HCM and benefits.

Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, managing multimillion-dollar budgets and full-funnel campaigns. Lead creative testing, attribution and measurement, new channel experimentation, AI-powered marketing workflows, and performance optimization. Partner with web, brand, engineering, sales, communications, and product marketing teams to drive pipeline and revenue.

Own brand and motion design from concept through delivery across product launches, campaigns, education, events, and digital channels. Develop brand systems, motion guidelines, templates, and workflows that maintain consistency and improve production speed. Direct and evaluate AI-generated creative work, establish quality standards and guardrails, and collaborate with creative, marketing, product, and growth partners. The role requires strong visual craft, motion expertise, and the ability to balance strategic brand work with rapid execution.

Develop and scale compensation programs, policies, and workflows supporting pay equity, market competitiveness, compliance, and business strategy. Lead merit, equity, and benchmarking cycles; analyze survey data; build dashboards and automated reporting; optimize compensation and HRIS tooling; craft offers; and advise HR, Finance, Legal, recruiters, and executives on compensation decisions and total rewards.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition and development, renewals, upsells, contract negotiation, enablement, feature adoption, executive relationship management, sales reporting, and cross-functional product feedback. The role requires integrating AI into daily sales workflows and includes travel to partner meetings, industry events, and conferences.

Lead quantitative UX research across R&D, shaping product investment decisions through survey science, psychometrics, statistical modeling, segmentation, usability benchmarking, and AI experience evaluation. Partner with Data Science and senior executives to combine behavioral, attitudinal, and sentiment data. Establish research standards, mentor researchers, enable non-researchers, and advance AI-supported research practices.

Lead Workday configuration, reporting, testing, and support for HR and payroll systems. Own complex module enhancements, security, business processes, calculated fields, and release readiness. Build advanced reports, maintain data quality, support audits, troubleshoot issues, and improve scalable system solutions. Collaborate with People, IT, and cross-functional teams while mentoring users and team members on Workday best practices.

Design, prototype, deploy, and iterate AI-powered agentic service workflows that combine models, data, tools, and human judgment. Define HITL/override logic, orchestration patterns, evaluation and ROI metrics, and governance safeguards. Partner cross-functionally with Engineering, CX, Legal, Compliance, and Data to close platform gaps, measure performance, and ensure safe, scalable production systems.

Lead product design for Gusto’s Consumer and Business Banking products. Manage and grow a design team, establish shared rituals and planning practices, coach designers, define quality standards, and remain hands-on with high-impact work. Partner with product, engineering, risk, compliance, legal, data, and operations teams on regulated financial products. Develop career plans, coordinate cross-product experiences, and represent Banking’s design needs to senior leadership.

Own audiovisual engineering standards, designs, programming, and implementations across Gusto’s multi-site office footprint. Lead production technology for executive and customer-facing events, manage the Zoom-to-Google Meet migration, administer meeting-room and streaming platforms, and oversee AV capital planning, vendors, and integrators. Serve as the escalation point for support teams, automate AV reporting and documentation with AI, and coach technicians. The role is hands-on, San Francisco-based, and includes travel to Gusto sites and event-hours flexibility.

Leads Gusto’s Risk & Money Services organization, overseeing fraud and payment risk, BSA/AML operational response, Reg E disputes, collections, and consumer money products. Builds governance, controls, SLAs, metrics, audit readiness, and scalable operating processes while partnering with Product, Engineering, Compliance, Legal, regulators, and sponsor banks. Develops senior leaders, drives AI-enabled transformation, supports new financial products, and owns customer experience, regulatory integrity, and financial outcomes.