Directly

Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale while creating economic opportunity for people in the AI era. Companies like Airbnb, Microsoft and Samsung use the platform to put their expert users at the heart of their AI, resolving more customer questions at 60-80% less cost. Expert users identify gaps in self-service content, and are paid to: create support content that’s delivered to customers automatically, teach AI algorithms to continuously improve, and resolve customer questions. Directly’s open APIs integrate with leading CRM applications including Microsoft Dynamics, Salesforce Service Cloud, Oracle Service Cloud and Zendesk, along with existing help centers, enterprise knowledge bases, messaging and business intelligence systems. The platform can be used independently or can be used to train and enhance existing AI systems. Directly is based in San Francisco and backed by top firms including Microsoft Ventures, Northgate Capital, Costanoa Ventures, and True Ventures. We've got a an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join Directly and contribute to our culture of curiosity, authenticity, and innovation!