Jobs at Servicenow - smartrecruiters TEST

Own ServiceNow’s hyperscaler product marketing strategy across Microsoft Azure, AWS, and Google Cloud. Develop partner-specific positioning, value propositions, customer stories, competitive messaging, sales enablement assets, demos, and field marketing programs. Lead co-innovation go-to-market plays from concept through pipeline attribution, align product, sales, marketing, and partner teams, provide market intelligence for product planning, and represent marketing in customer and partner engagements.

Develop highly scalable Java software for platform persistence and data lifecycle management. Design and optimize distributed storage, relational database, concurrency, and parallel processing systems. Investigate data loss detection and recovery, improve performance, and promote data security and engineering best practices. Collaborate across teams, use telemetry and visualization, deploy services on Kubernetes, and apply AI-assisted development responsibly.

Set technical direction for a cloud-native platform spanning Kubernetes, distributed systems, and hyperscaler infrastructure. Design multi-cloud topology, control planes, workload isolation, identity fabrics, and reliable systems at massive scale. Lead architectural decisions across teams, mitigate high-visibility technical risks, mentor senior engineers, and promote platform engineering best practices. The role requires deep Kubernetes, distributed systems, cloud infrastructure, Go, and cloud-native ecosystem expertise.

Build and maintain scalable AI Search software across the full development lifecycle. Responsibilities include Java and scriptable API development, search UI components, ServiceNow platform administration tools, analytics dashboards, database and data pipelines, automated testing, CI/CD integration, performance optimization, and customer issue support. The role collaborates with product owners and engineering teams in Agile Scrum processes while improving reliability, observability, accessibility, and machine-learning-based search capabilities.

Own strategy and execution for Workforce Engagement Management capabilities in CRM omnichannel contact centers. Lead AI-driven scheduling, forecasting, real-time monitoring, coaching, skill management, and team performance products. Partner with UX, engineering, data, and AI teams to deliver scalable enterprise solutions, validate requirements with customers, and drive adoption. Ensure AI recommendations are transparent, explainable, and governed by human-in-the-loop controls.

Own the company-wide strategy and roadmap for native contact center, telephony, voice AI, digital channels, and agentic automation. Define product capabilities, partnerships, commercial models, and competitive positioning while guiding real-time voice and omnichannel experiences. Partner across Product, Engineering, Legal, Partnerships, and Go-to-Market, influence executives without direct authority, and ensure AI-enabled customer conversations resolve into completed work at enterprise scale.

Lead the design and development of core developer platforms, including SDKs, APIs, runtime abstractions, tooling, and developer-facing services. Own platform strategy, architecture, reliability, observability, and end-to-end delivery while improving developer productivity and ecosystem growth. Mentor senior engineers, define scalable platform primitives, and guide cross-team technical decisions. The role requires deep distributed systems expertise and extensive experience operating developer or infrastructure platforms at scale.

Lead and grow engineering teams developing enterprise-scale AI Search, retrieval, ranking, recommendation, personalization, and RAG systems. Own architecture, strategy, production deployment, reliability, relevance, and performance for AI-powered ServiceNow experiences. Collaborate with product, applied AI, platform engineering, UX, and quality teams while mentoring technical leaders and driving innovation across globally distributed products.

Drives critical cross-functional technical programs from strategy through execution and transition to operations. Translates business objectives into milestones, dependencies, deliverables, and success criteria; governs complex programs, manages accountability, influences senior executives, and coordinates teams across functions and geographies. Uses AI-native approaches to accelerate delivery, synthesize information, and improve workflows.

Build and maintain scalable backend applications for ServiceNow’s platform engineering team. Responsibilities include designing, coding, testing, reviewing, and delivering reusable software; collaborating with developers and product owners; enhancing existing products; and applying AI to developer workflows and problem-solving.

Design, build, and operate telephony and CCaaS connectivity integrations between customer environments and ServiceNow Voice. Develop SIP, signaling, media, WebSocket, and real-time audio integrations; ensure call reliability, security, observability, failover, and production performance. Work directly with customers in forward-deployed environments, define technical specifications and runbooks, troubleshoot live call-path issues, and provide architectural leadership across engineering and product teams.

Develop reliable cloud-native and AI-native software features under senior guidance. Build and customize ServiceNow applications, workflows, business rules, dashboards, integrations, and automation. Write tested, maintainable code; troubleshoot issues; participate in code reviews, Agile planning, CI/CD, customer issue triage, and documentation. The role emphasizes mentorship, continuous learning, secure coding, AI integration, and foundational development in Python, Java, JavaScript, and ServiceNow.

Leads the marketing operating model, Office of the CMO, planning cadence, budgets, performance systems, transformation, AI Center of Excellence, M&A integration, and cross-functional alignment. Partners with the CMO and senior leaders to connect marketing strategy, programs, buying groups, pipeline, and revenue outcomes. Oversees major initiatives, governance, change management, and organizational development while representing Marketing across the enterprise.

Leads cross-APEX strategic operations across a 16,000-person AI product, engineering, and experience organization. Aligns distributed strategy and operations teams, oversees planning, budgeting, workforce metrics, portfolio value management, reporting, and operating rhythms. Partners with senior executives to drive coordinated execution, AI-enabled productivity, and organizational change. Builds and develops a team of 20+ strategic operations professionals while communicating priorities and performance to senior leadership.

Leads high-impact, cross-functional strategic programs for HRSD from planning through delivery. Establishes governance, operating cadences, milestones, risk management, and executive reporting while coordinating product, engineering, design, research, marketing, and go-to-market teams. Translates business strategy into measurable execution, builds scalable processes, drives change management, advises executive leadership, and uses AI tools and automation to improve decision-making, communication, and organizational effectiveness.

Owns complex enterprise CRM Voice AI customer engagements, leading pod delivery from initial deployment through self-sufficiency. Shapes conversational quality, voice pipeline innovation, real-time streaming, LLM orchestration, and telephony integrations while partnering with platform teams. Also owns an industry vertical, converting customer-specific patterns into scalable voice products and reusable content. The role requires deep hands-on experience shipping voice or conversational AI, enterprise technical deployments, and voice-specific evaluation.

Own and build ServiceNow ITSM and ITOM demo experiences for keynotes, events, executive briefings, launch videos, and field enablement. Develop workflows, personas, integrations, seeded data, and platform configurations; maintain stable, release-current demo environments; and translate product messaging into compelling narratives and talk tracks. Partner with product, marketing, events, and engineering teams, present demos, coach presenters, and create reusable frameworks and documentation.

Develop and maintain reliable cloud-native and AI-enabled software features under senior guidance. Build ServiceNow workflows, applications, integrations, forms, and dashboards using JavaScript and GlideScript. Write tested, maintainable code; troubleshoot issues; participate in code reviews and CI/CD; and support customer issue resolution. The role emphasizes mentorship, Agile collaboration, secure coding, AI integration, continuous learning, and growth across Python, Java, JavaScript, and ServiceNow development.

Lead product strategy and roadmap for Lux, ServiceNow’s AI-native experience platform. Define enterprise AI experiences, agentic capabilities, contextual intelligence, and reusable platform primitives while driving adoption across the product portfolio. Partner with Product, Engineering, Design, Research, Customer Success, and go-to-market teams to ship and scale trustworthy AI-powered experiences. The role requires deep technical expertise, recent agentic AI product launches, rapid prototyping, platform thinking, and the ability to align executive stakeholders in ambiguous environments.

Owns two enterprise customer pods through the full voice-agent lifecycle, from shadowing and conversation design through production launch and handoff. Builds scalable tooling and intelligence for automated evaluation, call analytics, agent administration, and reliable agentic workflows. Requires strong product management or equivalent technical experience, customer-facing technical expertise, data and evaluation skills, API and system-design fluency, and the ability to scale repeatable solutions. Conversational AI, voice technology, telephony, and coding experience are preferred.