Jobs at Greenhouse Chime - Large

Own brand strategy and activations from vision through campaign execution and results. Translate ideas into structured workstreams with goals, owners, briefs, timelines, and success measures. Coordinate Creative, Media, Social, Partnerships, Insights, Product Marketing, Legal, Compliance, and agencies. Manage talent and brand partnerships, social execution, calendar alignment, cross-functional dependencies, and performance readouts. The role requires strong writing, campaign delivery experience, multi-workstream management, and agency and brand-side experience.

Lead and grow an engineering team building Jade, Chime's AI-powered assistant. Drive technical direction for LLM-powered member-facing features, ensure reliability, safety, and scalability, collaborate with product/design/data/risk, maintain on-call and observability practices, and coach engineers on delivery and career growth.

Own the strategy and roadmap for Chime’s marketing technology growth capabilities. Partner with Marketing, Engineering, Analytics, and Data to build scalable platforms for segmentation, lifecycle orchestration, personalization, experimentation, measurement, and data activation. Define technical requirements, metrics, and experiments; analyze behavioral and funnel data; and balance near-term growth opportunities with foundational platform investments.

Build and scale full-stack membership features across backend services and mobile front-end experiences. Design APIs and UI components, improve reliability and performance, collaborate with product, design, and data science teams, run experiments, measure member impact, and contribute through mentorship, code reviews, and engineering best practices.

Build and scale full-stack features for membership benefits, rewards, and engagement experiences. Design APIs, backend services, UI components, and mobile app experiences while partnering with product, design, and data science teams. Own projects end-to-end, apply experimentation and metrics-driven decision-making, and maintain software quality across the stack.

Build and maintain backend services, APIs, and integrations powering Chime’s Jade AI financial partner. Develop reliable, scalable features connecting AI models with member data and Chime services. Own features from design through rollout, contribute to AI evaluations and testing, improve observability and performance, and investigate production issues. Collaborate with engineering, product, design, and data teams while developing expertise in AI technologies.

Leads cross-functional CRM initiatives, including platform migrations, channel integrations, and automation transformations. Translates lifecycle marketing needs into technical requirements, improves campaign intake, QA, governance, documentation, and prioritization, and partners with Legal, Compliance, Data, Product, and Engineering. Drives scalable lifecycle automation, channel health, consent management, deliverability, and measurable operational improvements while influencing senior stakeholders without direct authority.

Own Chime’s blog and editorial strategy for SEO and AI search, including content planning, publishing, optimization, CRO testing, and citation growth. Manage AI-powered content workflows, publisher and affiliate partnerships, compliance reviews, and CMS operations. Track AI visibility, citations, rankings, traffic, and enrollments, using performance data to improve content and conversion. Collaborate with Product Marketing, PR, Brand, Social, YouTube, and Help Center teams to maintain accurate and consistent product information.

Lead Corporate Finance’s acquisition integration workstream, coordinating Day 1 readiness, reporting, planning models, forecasts, pro forma financial statements, KPIs, and synergy tracking. Partner with FP&A, Accounting, Data, and Systems teams, manage cross-functional risks and deadlines, communicate progress to leadership, and support public company workstreams. Build dashboards and use AI tools to automate processes and improve Corporate Finance efficiency.

Leads paid marketing analytics strategy, including attribution, experimentation, incrementality, marketing mix modeling, offer measurement, and budget allocation. Partners with Marketing, Finance, Data Engineering, and Data Science teams to turn analysis into executive decisions. Defines measurement frameworks, improves data models and pipelines, uses AI tools to enhance analytics, forecasts marketing impact, and mentors senior data scientists and contractors.

Partner with Finance, Marketing, Product, and Data leaders to manage growth budgets, evaluate initiatives, measure ROI, and guide strategic investment decisions. Build financial models, forecasts, reporting, cohort analyses, and executive narratives. Improve forecasting systems, automation, and reporting scalability while translating complex performance data into actionable recommendations.

Build and optimize lifecycle campaigns across email, push, in-app, and SMS to acquire, retain, and grow members. Develop behavioral segments, map customer journeys, run experiments, analyze campaign performance, apply AI tools, and maintain channel health. Collaborate with data, analytics, creative, product, and other stakeholders to deliver personalized campaigns and improve member experience, revenue, and lifetime value.

Lead end-to-end development and deployment of deep learning and classical machine learning models for cash flow underwriting. Own model framing, training, evaluation, inference, monitoring, retraining, and production performance. Design ML infrastructure, partner with Product, Engineering, Analytics, and Risk, establish technical direction, mentor teammates, and ensure model governance, explainability, fairness, and measurable member and business outcomes.

Develop and oversee compensation strategies, salary structures, bonus and incentive programs aligned with business goals. Conduct market analysis, evaluate program effectiveness using data, and provide recommendations to leadership. Collaborate with People teams, Talent Acquisition, and managers to support hiring, internal equity, employee engagement, and clear communication of compensation programs.

Manage Chime’s corporate communications, including public-company earnings, announcements, executive visibility, media relations, corporate narrative, and issues management. Partner with Investor Relations, Legal, Finance, Risk, Security, and leadership on sensitive communications. Manage agency partners, measure communications impact, and coordinate multiple workstreams. Develop AI-enabled communications tools and workflows and collaborate on answer engine optimization initiatives.

Leads credit risk strategy and data science for unsecured lending products. Develops underwriting policies, credit models, pricing, line management, repayment, and collections strategies using bureau, alternative, and internal data. Designs experiments, forecasts losses and unit economics, builds monitoring dashboards, and partners with product, engineering, compliance, legal, fraud, and finance teams to deploy and govern risk decisions. Mentors other credit risk data scientists and communicates analytical trade-offs to executives.

Commercial Counsel will advise the business on commercial matters and negotiate, draft, and review agreements including SaaS, strategic partnership, marketing, technology vendor, professional services, and NDA contracts. The role also involves using AI tools for legal work, developing AI-enabled workflows, improving processes, creating templates and playbooks, advising senior leaders, and collaborating cross-functionally on legal risks and solutions.

Own control strategy and coverage for fintech portfolios, assess regulatory and operational risks, design and implement controls, coordinate validation and attestations, lead incident and issue remediation, maintain control records, identify shared exposure themes, and communicate results to leadership. Partner cross-functionally with business, product, engineering, operations, legal, compliance, risk, and data teams while supporting audits, examinations, and bank partner reviews.

Manage customer-impacting incidents from declaration through resolution, communication, remediation, review, and follow-through. Coordinate Engineering, Product, Support, Compliance, Legal, Finance, and other stakeholders; lead incident bridges, member communications, remediation credits, leadership updates, and corrective actions. Participate in after-hours on-call coverage and own improvement workstreams involving runbooks, templates, metrics, and response processes.

Backend Software Engineer responsible for modernizing Trust & Safety platforms, designing scalable APIs and consumer product features, improving system reliability and performance, and leading projects technically. The role includes architecture decisions, cross-functional collaboration with mobile, data, and analytics teams, mentoring engineers, maintaining high code quality, and participating in an on-call rotation.