Jobs at Benchling - NEW Ashby API - TEST

Build datasets, evaluations, and scalable data infrastructure for improving frontier AI models on biological and scientific tasks. Analyze model failure modes, design rigorous evaluations, run experiments, and collaborate with AI labs and scientists to translate expert judgment into reliable evaluation criteria. The role combines software engineering, biology, and frontier AI research in an ambiguous, rapidly evolving environment.

Own learning and development for customer experience teams, customers, and partners. Build courses, assessments, learning paths, onboarding programs, and in-app guidance; administer the Docebo LMS; manage content governance; use learner feedback, metrics, AI, and product roadmaps to improve engagement, adoption, and retention. Partner with subject matter experts, product and engineering teams, and occasionally deliver customer webinars or workshops.

Leads enterprise customer solution and value assessments, translating scientific and business needs into tailored Benchling solutions and quantified strategic, operational, and financial benefits. Coordinates sales, product, professional services, and customer success teams; creates executive deliverables, business cases, roadmaps, and reusable value-framework assets. Provides industry and competitive thought leadership, supports differentiation, and communicates customer insights to product and marketing teams.

Manage Benchling platform implementations from kickoff through go-live for biotech and biopharma customers. Responsibilities include project planning, requirements gathering, solution design, data modeling, configuration, testing, user acceptance testing, training, onboarding, and post-launch expansion. The role requires understanding scientific workflows, advising customers, coordinating internal teams, documenting pain points, and developing training materials.

The Senior Corporate Accountant supports day-to-day accounting operations, month-end close, journal entries, account reconciliations, flux analysis, financial reporting, audits, and internal controls. The role focuses primarily on personnel-related costs, including commissions, bonuses, employee benefits, and stock-based compensation. Responsibilities also include improving close processes, maintaining accounting policies, supporting Sarbanes-Oxley compliance, and collaborating with Finance, Payroll, HR, Legal, and auditors.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, create telemetry and adoption programs, advise customers on Benchling and AI capabilities, lead executive business reviews, coordinate with Sales, Product, and Professional Services, and drive deployment health, value realization, retention, and strategic outcomes.

Designs, builds, and operates Benchling’s AWS cloud infrastructure, including Kubernetes, networking, secrets, observability, infrastructure-as-code, and cost governance. Develops internal applications, APIs, automation, and AI-powered tooling; owns complex projects from design through production; improves reliability, security, and efficiency; participates in on-call and incident response; and provides technical leadership across engineering teams.

Leads a team of enterprise Major Account Executives selling Benchling’s SaaS platform to large biotechnology companies. Responsibilities include recruiting and coaching sellers, generating pipeline, managing forecasts and account plans, developing executive relationships, guiding complex multi-stakeholder deals, and partnering cross-functionally to improve customer outcomes and go-to-market strategy.

Lead procurement strategy and execution across cloud infrastructure, enterprise SaaS, professional services, travel, and expense programs. Responsibilities include strategic sourcing, complex contract negotiations, renewals, vendor consolidation, spend management, third-party risk, procurement policy, and procure-to-pay process improvement. The role partners extensively with Engineering, IT, Security, Finance, Legal, Accounting, and other stakeholders while applying AI and automation to improve procurement operations and reporting.

Leads and develops an Account Management team responsible for SaaS renewals, retention, and expansion across life sciences customers. Coaches strategic renewal planning, risk mitigation, forecasting, negotiations, and upsell execution. Partners with Sales, Customer Success, Finance, Legal, and Deal Desk, while optimizing renewal processes through data, automation, AI tools, and customer feedback. Requires enterprise SaaS experience, life sciences R&D knowledge, commercial leadership, and up to 20% travel.

The SMB Account Executive owns the full sales cycle for small biotech and life sciences customers, including prospecting, pipeline generation, forecasting, discovery, solution selling, stakeholder engagement, business-case development, negotiation, and closing. The role requires collaboration with Marketing, Product, and Customer Success, accurate Salesforce management, and use of structured sales methodologies such as MEDDICC. This hybrid position is intended for an early-career seller developing SaaS and life sciences sales expertise.

The Financial Analyst will support the Sales organization by managing budgets, analyzing performance, calculating commissions, and working cross-functionally to enable company growth.

Own the prioritization and roadmap for core infrastructure teams. Translate engineering constraints, customer needs, and business priorities into outcome-focused product direction; make trade-off decisions; define requirements; coordinate across organizations; measure reliability, cost, adoption, and developer productivity outcomes; and partner with Engineering, Finance, Security, and Procurement on cloud economics and infrastructure investments.

Own the direction and incremental delivery of Benchling’s Schemas platform, including schema types, computed fields, fieldsets, constraints, static properties, and data versioning. Understand customer workflows, develop personas and JTBD frameworks, and translate customer needs into platform capabilities. Partner closely with Engineering, Design, Customer Experience, Sales, Marketing, and other Product teams to build reliable, structured data foundations for AI features.

Lead Benchling’s enterprise applications function, owning its SaaS portfolio, architecture, integrations, vendor strategy, automation, AI adoption, self-service, and audit-ready controls. Oversee major quote-to-cash, pricing, packaging, and billing programs; improve operational throughput; partner with Finance, RevOps, Sales, People, Legal, and CX; and grow the team. The role requires deep Salesforce and CPQ expertise, multi-platform business applications leadership, integration practice management, SOX controls experience, and measurable automation outcomes.

Build developer-experience tooling and frameworks that streamline development, testing, packaging, and production releases. Lead release tooling designed to move code to production within 10 minutes, implement quality feedback loops, improve engineering workflows through user feedback, and promote effective engineering practices. Collaborate with product managers, designers, and engineers while helping scale Benchling’s tools, processes, and engineering organization.

Owns revenue accounting and Order to Cash processes for a high-growth SaaS company, including deferred revenue, contract assets, allowances, contract modifications, professional services revenue, ASC 606 analyses, close activities, audits, and process automation. The role also develops accounting and reporting processes for consumption-based products and AI partnership economics, collaborates cross-functionally, coaches team members, and operates in a hybrid San Francisco environment.

Build end-to-end AI agents that automate scientific workflows, including experiment design, data capture, analysis, and reporting. Collaborate directly with biotech customers to identify use cases, gather feedback, develop evaluations, and onboard teams. Engineer across backend and frontend systems, improve agent infrastructure and tooling, and influence Benchling’s AI technical direction and product development practices.

As a senior Product Support Analyst, you will support customers in using Benchling’s platform, resolve complex issues, and lead enterprise escalations. You will mentor the team, improve support processes, and communicate effectively with various stakeholders while ensuring high-quality outcomes.

Lead and scale a global deal strategy and order management team advising on complex enterprise SaaS agreements, operationalizing pricing and CPQ, driving automation and AI-assisted execution, and ensuring quote-to-cash governance, controls, and cross-functional alignment to accelerate bookings while protecting long-term commercial outcomes.