Teams at Jibble

Own expansion and renewal opportunities across approximately 200 existing SaaS accounts. Responsibilities include identifying customer needs and whitespace, managing upsell and cross-sell opportunities, leading the full commercial sales cycle, negotiating contracts, forecasting pipeline, and partnering with Customer Success Managers and Sales Engineers. The role requires consultative selling, portfolio management, renewal expertise, and use of structured sales methodologies and CRM tools.

Manage a portfolio of mid-market SaaS accounts focused on adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, assess customer health, mitigate churn, identify growth opportunities, and maintain strategic stakeholder relationships. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales teams to achieve customer business goals and net retention targets.

Respond to inbound inquiries, qualify prospects, understand their business needs, and schedule discovery meetings with Account Executives. Educate prospects about the HRIS platform, answer initial questions, maintain accurate CRM records, follow up with leads, and collaborate with Marketing and Sales to improve lead quality, messaging, handoffs, and pipeline conversion.