Jobs at TroonDx

Lead fullstack development for GitLab’s purchase experience using Ruby on Rails and Vue.js. Design unified purchasing capabilities, integrate transaction flows with billing and CRM systems, ensure reliability and safe rollouts, mentor engineers, review code, reduce technical debt, and participate in incident response and operational support. The role partners closely with Product, Design, Billing, Finance, and Support in a remote, asynchronous environment.

Own the full new-business sales cycle, from prospecting and pipeline generation through closing net-new logos. Build territory plans, conduct executive discovery, manage complex multi-stakeholder opportunities, articulate SaaS value, and drive predictable revenue. Partner with SDRs, Solutions Architecture, Marketing, and Customer Success on evaluations and post-sale transitions. Maintain Salesforce hygiene, forecast accurately, apply MEDDPICC and Command of the Message, and exceed sales quotas.

The Commercial Account Executive role is responsible for driving commercial sales for GitLab’s DevSecOps platform in the Netherlands. The posting provides limited role-specific responsibilities and requirements, directing candidates to GitLab’s handbook for compensation and process details. The position is remote globally, subject to country eligibility, and includes benefits such as equity, paid time off, professional development, and parental leave.

Leads complex, company-wide technical programs across product, engineering, data, and security teams. Converts strategic priorities into roadmaps, manages risks and dependencies, coordinates distributed teams, aligns executives and stakeholders, and drives programs from inception through launch and scaled adoption. The role focuses on AI-powered DevSecOps, infrastructure modernization, reliability, security, enterprise adoption, and operational transformation.

Owns product strategy, roadmap, and business outcomes for GitLab.com and GitLab Dedicated. The role leads platform reliability, scalability, operability, customer isolation, monetization, self-service, disaster recovery, and release alignment. It also develops P&L ownership, balances customer needs with operating costs and gross margin, and influences cross-functional teams as a director-level individual contributor.

Leads GitLab’s Product, Sales, and Finance Data Science teams, managing managers and a 12-person organization. Drives data science strategy, prioritization, executive partnership, product adoption, revenue growth, experimentation, causal inference, predictive modeling, and AI adoption. Establishes technical and organizational standards, develops leaders, builds succession, and partners with data and analytics teams on a shared roadmap.

Provides post-sales technical guidance to GitLab customers through consultations, webinars, labs, office hours, workshops, and reusable content. Supports source code management, CI/CD, DevSecOps, and Agile Planning implementations; advises on architecture, best practices, and adoption outcomes. Partners with Customer Success Managers, Account Executives, and Renewals Managers while managing multiple pooled customer engagements and maintaining technical expertise.

Own renewal planning and execution for a portfolio of public sector customers. Develop account strategies, forecast outcomes using customer health and adoption data, execute personalized outreach, manage renewal risks, and coordinate with Sales and Customer Success to drive retention and timely renewals. Improve renewal workflows and customer experiences while maintaining strong long-term relationships in a global, asynchronous environment.

Designs and owns customer journeys and service blueprints that drive retention, product consumption, and revenue. Defines customer cohorts, signals, interventions, channels, handoffs, content, and success metrics. Coordinates cross-functional partners through launch, transfers live journeys to Digital Orchestration, and continuously optimizes performance using conversion, lift, recovery, time-to-value, and retention data. The role also contributes to journey design standards and priority AI and consumption journeys.

Own the strategy, roadmap, experimentation program, and launch execution for GitLab’s high-traffic B2B website. Align marketing, UX, content, product marketing, engineering, localization, and analytics partners to improve conversions, pipeline, trial growth, content governance, and launch performance. Define success metrics, guide CMS and AI workflow improvements, and report results to marketing leadership.

Designs and owns customer journeys and service blueprints that drive adoption, retention, consumption, and revenue. The role defines customer signals, interventions, channels, handoffs, content, metrics, and build plans; coordinates cross-functional teams through launch; and remains accountable for optimization and measurable outcomes. It partners with Digital Orchestration, Lifecycle Marketing, Data/Insights, Content, Product, Customer Success, and CX teams across products and customer coverage models.

Leads a North America-based team of Customer Success Managers, coaching performance and career growth while driving customer adoption, account health, satisfaction, advocacy, and renewals. Manages staffing, customer escalations, executive relationships, cross-functional collaboration, and process improvement. Partners with Sales, Product, Engineering, and Professional Services to improve customer outcomes and team effectiveness across distributed regions.

Serve as a trusted advisor to a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Lead workshops and Centers of Excellence, provide deployment and operational guidance, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints, and collaborate with Product, Engineering, Sales, and Professional Services to align on customer success plans and issue resolution.

Build and maintain fullstack features for GitLab’s post-purchase subscription lifecycle, including renewals, billing accounts, auto-renewal, overages, reconciliations, and subscription visibility. Design resilient frontend and backend solutions using Ruby on Rails and Vue.js, integrate billing and customer systems, ensure reliable and well-tested releases, reduce technical debt, participate in code reviews, and support incident response for revenue-critical workflows.

Set product strategy for tenant scale and unified deployment across GitLab’s SaaS, Dedicated, and future deployment models. Define platform requirements, drive tenant portability and infrastructure scalability, build investment cases, and align distributed engineering and product teams. Engage customers on isolation, regionality, compliance, and operational readiness; translate complex architecture into plans and priorities; represent GitLab externally as a thought leader; and coach other product managers.

Lead VP-level and senior executive searches across corporate functions, partnering with C-suite leaders on strategy, assessment, selection, negotiation, and hiring. Build talent strategies through market mapping, research, sourcing, and competitive intelligence; manage confidential searches and executive candidate relationships; and improve recruiting frameworks, assessment practices, reporting, and tools within a globally distributed Talent Acquisition team.

Manages customer renewals in the France market for GitLab’s DevSecOps platform. The provided description contains no specific responsibilities, qualifications, or experience requirements beyond the role title. GitLab offers remote work, benefits, professional development support, and equity-related programs.

Leads GitLab’s Database Excellence organization and sets the strategy for PostgreSQL and other application datastores. Owns database capacity, availability, reliability, sustainability, infrastructure costs, and platform investments. Manages engineering leaders and develops senior engineers, oversees hiring and organizational design, establishes objectives and KPIs, manages budgets, and partners cross-functionally on technical decisions. Serves as an escalation point for incidents while advancing automation, upgrades, self-managed database experiences, and company-wide datastore strategy.

Own complex enterprise customer escalations from engagement through resolution. Coordinate Engineering, Support, Product, Customer Success, Sales, and executives; maintain resolution plans; lead high-stakes communications, post-escalation reviews, relationship repair, and corrective actions. Develop escalation playbooks and process improvements while supporting globally distributed, 24-hour coverage.

Own regional marketing strategy and execution for a sales territory, including events, account-based campaigns, digital and content programs, partner marketing, and demand generation. Manage campaigns from planning through measurement, optimize pipeline contribution, control budgets, coordinate agencies and partners, and mentor regional marketers. The role targets enterprise technology decision-makers and requires travel up to 50%.