Jobs at TroonDx

Owns execution and business outcomes for the Chief Customer Officer’s strategic programs, including go-to-market transformation, renewals, retention, product feedback, and executive account engagement. Converts executive priorities into coordinated workstreams, aligns senior stakeholders, tracks program health and ARR-related outcomes, surfaces risks, drives accountability, and recommends scope or sequencing changes. Builds operating standards and a scalable programs function in a globally distributed environment.

Partners with engineering and finance leaders to manage cloud and AI infrastructure expenses, maintain forecasts, perform month-end close activities, analyze billing and operational data, support planning cycles, and provide financial insights and recommendations. Builds financial models, investigates variances, collaborates cross-functionally, and uses AI tools to automate finance workflows in a distributed asynchronous environment.

Build backend platforms and reusable tooling that enable engineering teams to conduct performance testing, analysis, benchmarking, and optimization through self-service workflows. Develop AI-assisted engineering capabilities, improve performance reporting and trend visibility, create documentation and templates, and influence teams to integrate performance testing into development and release processes. Partner broadly with development teams while providing expertise on complex performance challenges and scalable platform capabilities.

Provides technical leadership for cross-team backend initiatives, modernizes monolithic and legacy systems, establishes architecture and engineering standards, and guides Go, Kubernetes, and Rust adoption. Leads platform roadmap trade-offs, incident response, technical documentation, mentoring, and AI-assisted engineering workflows while improving reliability, security, performance, operability, and maintainability.

Leads sales enablement for GitLab’s Public Sector business across Federal, State, Local, and Education markets. Develops tailored training, content, job aids, onboarding, compliance guidance, and enablement programs; partners with sales leadership and cross-functional teams; supports procurement and contracting processes; aligns programs with launches and events; and measures enablement effectiveness against business outcomes.

Manage and mentor a globally distributed DevOps engineering team delivering reliable platform capabilities. Hire and develop engineers, guide architecture and technical delivery, align roadmaps with product and design, improve agile workflows, integrate AI-assisted tools, support career growth, and participate in operational reliability and incident management.

Supports revenue operations by applying go-to-market policies and rules of engagement for field sales. Responsibilities include answering policy questions, resolving disputes, maintaining documentation and data, identifying process gaps, coordinating with cross-functional partners, and supporting policy updates and annual planning. This is an entry-level remote role focused on accurate policy application, organized request management, and clear stakeholder communication.

Serve as a technical advisor to U.S. government customers during the GitLab sales cycle. Lead demos, workshops, technical evaluations, proofs of concept, proposals, and value assessments. Partner with sales and cross-functional teams to drive adoption, create success plans, support deployment, build stakeholder relationships, and relay customer feedback. Apply expertise in GitLab, DevSecOps, CI/CD, cloud computing, automation, and regulated environments.

Advise U.S. government customers on GitLab’s DevSecOps platform throughout the technical sales cycle. Lead tailored demonstrations, workshops, proofs of concept, technical evaluations, proposals, audits, and value stream assessments. Collaborate with sales and cross-functional teams, develop customer success plans, guide deployment handoffs, build stakeholder relationships, and communicate customer insights to influence product strategy.

Sources and engages passive candidates for sales roles across the AMER region. Builds talent pipelines, maps markets, screens candidates, partners with recruiters and hiring managers, and maintains candidate data in recruiting systems. The role also improves sourcing workflows, delivers a strong candidate experience, and supports inclusive hiring across a fully remote, distributed organization.

Design, build, and operate GitLab Orbit, a Rust-based distributed knowledge graph platform. Improve Kubernetes deployments, cloud infrastructure, observability, automation, reliability, security, multi-tenant behavior, data workflows, indexing pipelines, graph queries, and API/MCP interfaces. Investigate production issues, improve incident readiness, and collaborate asynchronously with engineering, infrastructure, security, AI, and SRE teams.

Supports the CFO and Office of the CFO through executive scheduling, communications, planning, meeting cadences, briefing preparation, follow-up tracking, travel, expenses, and team events. The role proactively manages priorities, improves operating rhythms, coordinates across executive functions, maintains accountability, and provides informed operational support. It requires sound judgment, discretion, strong communication, high autonomy, and regular in-person availability in San Francisco.

Leads a public sector Solutions Architect team supporting strategic sales opportunities. Responsibilities include hiring, coaching, performance management, technical pre-sales, customer evaluations, account strategy, cross-functional collaboration, KPI tracking, and selected customer-facing solution architecture. The role combines team leadership with hands-on technical engagement and requires understanding of secure software delivery, cloud adoption, and regulated public sector environments.

Drive enterprise sales growth across the Northeast by managing strategic accounts, generating pipeline, expanding platform adoption, and leading complex B2B sales cycles. Build executive relationships, develop account plans, coordinate cross-functional teams and partners, manage evaluations and negotiations, forecast pipeline, analyze wins and losses, and position GitLab’s AI-powered DevSecOps platform as a long-term technology solution.

Own strategic accounts across U.S. Federal Civilian agencies, driving prospecting, pipeline generation, account planning, complex opportunity management, forecasting, proposals, and executive engagement. Position GitLab’s AI-powered DevSecOps platform and FedRAMP-authorized solutions around agency modernization, security, compliance, and mission outcomes. Partner cross-functionally through rollout, adoption, expansion, and customer success while navigating federal procurement cycles and translating AI capabilities into public-sector value.

Own a mid-market territory and book of business, prospecting and managing new and expansion opportunities through close, adoption, and renewal. Sell GitLab’s AI-powered DevSecOps platform to technical and business stakeholders, build pipeline, conduct discovery and negotiations, maintain forecasts, and guide complex sales cycles. Collaborate with sales, customer success, renewals, marketing, partners, and technical teams to expand accounts, reduce churn, and deliver customer outcomes.

Own strategic public-sector accounts, develop multi-year account plans, navigate government procurement, and drive GitLab platform adoption and expansion. Build relationships with CIOs and technical leaders, manage opportunities from pipeline through close, and collaborate with engineering, customer success, support, system integrators, resellers, and channel partners. Represent customer feedback internally while aligning GitLab’s AI-powered DevSecOps capabilities with agency modernization, secure development, compliance, and infrastructure initiatives.

Build and operate Go-based automation for GitLab’s PostgreSQL lifecycle, including provisioning, configuration, upgrades, failover, scaling, and decommissioning. Develop PostgreSQL-as-a-service capabilities, Kubernetes or comparable database operators, cloud and infrastructure-as-code integrations, and production-scale reliability improvements. Lead technical direction, review designs and code, collaborate across engineering teams, document operational practices, mentor engineers, and operate services end to end.

Leads GitLab’s global social media function, owning strategy, budget, team development, tooling, content, YouTube, paid and organic social, employee advocacy, creator programs, measurement, and executive reporting. Partners across marketing, communications, product, sales, talent acquisition, and developer relations to strengthen brand and business outcomes. This player-coach role also guides social practitioners, manages agencies and production partners, supports executive presence, and handles sensitive issues in a distributed environment.

Build and operate reliable, scalable production infrastructure for GitLab’s user-facing services. Develop automation, infrastructure as code, Kubernetes deployments, CI/CD and GitOps workflows, observability practices, and incident-response processes. Participate in on-call rotations, troubleshoot production systems, improve runbooks and SLOs, and document architecture decisions. The role is calibrated from Intermediate through Senior Staff based on scope, technical depth, ownership, and organizational impact.