Jobs at Coursera + Udemy - Multiple job board TEST

The Senior Revenue Operations Manager supports enterprise sales across the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales capacity analysis. The role partners with sales and cross-functional leaders to improve revenue performance, standardize processes, and implement AI-assisted workflows and automation. Candidates should have strong analytical, communication, Salesforce, spreadsheet modeling, and B2B SaaS revenue operations experience.

Manage U.S. and Canada benefits operations, including employee inquiries, enrollment corrections, reconciliations, vendor billing, audits, compliance filings, communications, and vendor relationships. The role supports Workday transactions, benefits system testing, process automation, open enrollment, regulatory compliance, and continuous improvement. It also partners with Legal, Finance, vendors, and advisors while handling confidential employee information and contributing to global benefits initiatives.

Own high-priority consumer portfolio growth opportunities from diagnosis through execution. Analyze performance, identify and prioritize investments, develop growth strategies, design experiments, and lead cross-functional teams across Product, Marketing, Content, Data, Finance, and Partner organizations. Drive measurable improvements in revenue, paid conversion, retention, and lifetime value while balancing short-term results with long-term learner and category growth.

Own the strategic vision and roadmap for Coursera’s search experience, including conversational search, personalization, semantic and multilingual search, ranking, and AI-driven discovery. Partner with engineering, design, research, data science, marketing, and growth teams to deliver scalable platform capabilities. Lead experimentation, analyze market and user trends, define KPIs, improve conversion, and drive revenue through impactful consumer product initiatives.

Own ARR and revenue forecasting, SaaS metrics reporting, variance analysis, and strategic finance support. Build forecasting models using capacity, attainment, pipeline, and renewal data; report on NRR, renewal rates, unit economics, and target attainment; support pricing decisions; and present actionable findings to leadership. Partner with cross-functional business leaders while improving financial reporting processes and forecasting accuracy.

Manage the full sales cycle for mid-market and enterprise accounts, from prospecting and discovery through negotiation, closing, expansion, and renewal upsells. Build territory plans, generate pipeline, forecast accurately, and sell multi-year six-figure deals. Use AI tools for account research, stakeholder mapping, personalized messaging, deal strategy, and executive presentations. Collaborate with Sales Development, Customer Success, Professional Services, Sales Engineering, Marketing, Product, and executive teams.

The Large Enterprise Account Executive will prospect, qualify, and close new and expansion business with organizations of 6,000+ employees. Responsibilities include managing enterprise sales cycles, building executive relationships, developing territory strategies, leading negotiations, coordinating cross-functional teams, and exceeding revenue targets. The role emphasizes AI-powered sales technologies, prompt engineering, conversational intelligence, value-based selling, and data-driven executive pitches.

Leads the Americas renewals organization, managing and developing quota-carrying sales professionals while driving customer retention, recurring revenue growth, forecast accuracy, and renewal execution. Partners with Sales, Customer Success, Legal, Deal Desk, Sales Enablement, and executive leadership to reduce churn, streamline contracts, identify expansion opportunities, and improve team performance through coaching, change management, and operational excellence.

Leads digital merchandising strategy across consumer surfaces to improve discovery, conversion, retention, and revenue. Partners with Product, Engineering, Design, Marketing, Analytics, and Category Management to define scalable merchandising capabilities, run A/B tests, analyze performance and learner behavior, and optimize cross-sell and upsell opportunities across the combined Udemy and Coursera portfolio.

Lead end-to-end 8–12 week onboarding engagements for strategic enterprise customers, develop tailored onboarding plans, deliver strategic consultation and hands-on training (platform configuration, SSO, analytics), manage multi-stakeholder implementations, transition customers to Customer Success Managers, evolve onboarding methodology, mentor junior consultants, and capture voice-of-customer insights to inform product and GTM strategy.

Informational listing inviting candidates to join Udemy's Talent Community to receive updates about current and future opportunities, company news, and hiring events.

Provide strategic deal-structuring guidance for complex SaaS transactions, advise on pricing/discounting and revenue recognition (ASC 606), manage escalations, improve quote-to-cash processes and systems (Salesforce/CPQ), mentor junior deal desk staff, and lead cross-functional initiatives to drive scalable governance and process optimization.