At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Responsibilities:
- Act as a business partner to the Managers, Directors and VP of Strategic Alliances by supporting recurring meetings, data analysis, operational process and system support.
- Support the partner portal and integration to SFDC related to Alliance partners including ISVs, Systems Integrators, Consultants managing the expectations to support each separate partner type.
- Support requests for influence partner alignments to opportunities including ROEs and system updates.
- Act as primary point of contact for reporting support across all Alliance partnerships and within each team segment ensuring that reporting is accurate and measures both source and influence results for the partnerships
- Maintain standards for Alliance partner event & campaign tagging including how results and lists are loaded, maintained and tracked.
- Review and approve requests for new partners via the portal including assigning the partner to the correct team member and updating the associated SFDC account.
- Manage NDAs & Partner Agreements for Alliance partnerships.
- Maintain partner marketplace listings & act as administrator for users, permissions and contracts.
- Work cross functionally with finance & Alliance team to support reporting and validation of ISV related sales & partner reporting
- Provide comprehensive operation support including but not limited to territory, accounts, opportunity & lead management.
- Work cross-functionally with other business partners both within Channel Operations and all of Sales Operations to ensure changes to SFDC and other sales systems are consistent to business needs.
- Build & maintain SFDC processes to support and streamline partner engagement.
Requirements:
- 2-5+ years experience working with a SalesForce database - preferably 1+ years experience in a comparable within a SaaS organization
- Highly organized
- 2+ years experience operationally supporting external sales channels - preferably supporting Strategic or Alliance partnerships
- Possess a ‘get scrappy and hustle’ mindset
- Team minded, eager to learn and grow
- Bachelor’s degree or equivalent experience
#LI-AL1
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
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