AV Engineer

About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is looking for an AV Engineer to join our IT Team. In this role, you’ll be the primary resource responsible for planning, designing, deploying, maintaining, and continuously improving all of Faire’s audiovisual solutions around the globe. This will be a highly-visible role that is critical to helping implement new visions for how Faire employees work, whether it be remotely, in-offices worldwide, or a combination of those. In addition to those aspects, you’ll also lead production and execution efforts for company-wide meetings and events, such as our weekly all-hands meetings and seasonal or milestone audiovisual and multimedia events. We’re looking for someone who is passionate about the latest technologies, is a self-starter, has a keen attention to detail, thrives on thinking outside the box, and is eager to learn and grow with us!

What you’ll do 

• Design audiovisual solutions for a variety of different types of spaces and a variety of unique needs and circumstances
• Constantly improve and provide feedback on current system designs and help evolve new designs to meet the growing needs of efaire
• Actively solicit feedback from all parts of the organization to drive improvements to existing deployments and future AV deployment decision making
• Provide thought and engineering leadership regarding all things AV at all levels of the organization
• Collaborate with IT leadership and Faire’s Workplace team to plan, design, and implement AV for a growing number of new Faire offices all over the world, including working with architectural drawings
• Source, develop, and manage partnerships with AV Vendors and contractors in local office areas to provide excellent, localized support for Office AV needs worldwide
• Research, evaluate, test, analyze, and recommend the latest and greatest technology available in the AV space to maximize the experience for Faire employees regardless of location
• Craft and produce an incredible weekly experience for the Maker’s Faire weekly all hands meeting
• Respond to AV trouble tickets and provide support both remotely and in-person
• Establish, communicate, and enforce audiovisual standards across all locations, providing comprehensive documentation available to all and additional training where needed
• Coach presenters and participants on best practices for events
• Create, organize, improve, and maintain internal and user-facing documentation

Qualifications

• 2+ years experience in IT or technology-related roles
• 2+ years experience designing, deploying, and supporting top-end audiovisual systems
• Extensive experience with Zoom software and a variety of compatible hardware solutions
• Advanced knowledge of audio, video and control systems as well as architectural and cabling requirements and signal flow
• Adept with Dante networked audio
• Cool, calm, collected, and solutions-focused under pressure
• Resolve issues quickly and implement and pivot to backup solutions for events
• Dedication to creating an amazing employee experience with AV and technology
• Excellent organizational skills and attention to detail
• Demonstrated ability to juggle multiple projects/initiatives simultaneously
• Excellent written and verbal communications skills and experience with audiences at all organizational levels
• Passion for technology, driven to keep up with the latest trends
• Ability to work a flexible schedule as needed
• Familiarity with work management systems such as Zendesk and Jira 
• Technology-focused or Business degree or certifications (such as Certified Technology Specialist)
• Understanding of construction methods, contracts, and blueprints
• Knowledge of acoustics and acoustic design theory
• Experience using CAD

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 200,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.