At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
As Business Transformation Senior Manager at Talkdesk, we expect you to Manage exciting and complex Operational Projects/ Programs ensuring the delivery on time and with quality.
What you will do:
- Reporting to the Strategy and Operations Team, you will manage exciting, high impact strategic projects;
- You will connect and work together with many colleagues from Product and Engineering and beyond;
- Structure ambiguous problems and take action to solve them effectively;
- Synthesize clear takeaways from complex information into clear takeaways and recommendations using both qualitative and quantitative methods;
- Communicate effectively with all audiences, including senior leaders, in a structured manner;
- Work effectively with diverse teams to come up with the best solution and move people and organizations to act.
Who you are:
- Bachelor's degree ideally with 7+ years related experience. MBA highly preferred;
- Ability to prioritize multiple projects with strategic vision and attention to details;
- Experience in project management. Consultancy background highly preferred;
- Ability to effectively communicate with both business and technical teams;
- Knowledge of project management processes. Ideally aware of Agile and, Kanban;
- Strong knowledge of MS Office and project management software. Ideally JIRA JIRA;
- Strong organizational and project management skills;
- Excellent oral and written communication skills;
- Ability to work and influence senior leadership.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
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