Chief Technology Officer

About the role 

Chime is  seeking a strategic and experienced Chief Technology Officer “CTO”. Reporting to, and serving as a trusted advisor of, Chime’s Cofounder,  the CTO will have the opportunity to help lead Chime through aggressive and expansive growth. This leader will be a key member of the senior leadership team and will be responsible for every aspect of engineering excellence. They will spearhead the rapid and sustainable development of a world-class engineering organization while continuing to drive innovation and enhance Chime’s user experience. . In order to advance Chime’s mission of “Uniting everyday people to unlock their financial progress”, this leader will own Chime’s entire engineering organization. They must have experience in building, scaling, and managing high-output, world-class engineering teams. The CTO will drive engineering strategy and roadmap, define business requirements, features, and functionality, set timelines, and lead the team through development and execution. This leader will be the voice of the engineering organization. They will serve as the glue between cross-functional partners to ensure the continued delivery of an exceptional, reliable, innovative user experience. This leader must collaborate effectively with both technical and non-technical partners to deliver business outcomes. This is an exciting opportunity to make a real difference in the lives of millions of consumers. Applications close January 26, 2024.

The successful candidate will be expected to work frequently in Chime’s San Francisco office.

The base salary offered for this role and level of experience will begin at $300,000 and up to $450,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

In this role, you can expect to

• Have responsibility for every aspect of engineering management including engineering, security, program management, and analytics
• Build and run a high-performing, best-in-class engineering organization in a fast-paced environment that is set up for scale
• Oversee all aspects of the Engineering organization, including technical strategy, technology blueprint, hiring and retaining talent, best practices & technology stacks
• Set the technical vision and build the technical product roadmap from launch to scale, including defining long-term goals and strategies
• Collectively with Product leader, drive build processes and cadence across development pods and scrum teams providing regular guidance on time, cost, and impact
• Governance and management of engineering organization, establishing performance norms, metrics, and defining best practices around software development, quality assurance, and reliability
• Define and implement a consistent and repeatable process for quality assurance across all areas of the organization and product build
• Lead and develop a robust engineering organization with team members of varying levels of seniority; manage and mentor individual team members, empowering them to progress in their careers, while also upleveling the organization as a whole
• Analyze and understand market trends and key business issues in order to make engineering decisions that balance consumer and business needs

To thrive in this role, you have

• Current Chief Technology Officer (or equivalent) experience at a publicly traded consumer technology or fintech company
• Managed engineering teams greater than 300 in size
• Proven success in product-driven organizations; ability to connect engineering excellence to deliver large-scale consumer products
• Led organizational development and growth of engineering functions; strong ability to identify, hire, and lead a world-class engineering team
• Built efficient, equitable, and inclusive engineering cultures that foster innovation, offer development opportunities, and value diversity
• An unwavering focus on building products and experiences that consumers love
• The ability to naturally gather inputs and ideas from a variety of sources both internal and external, and weigh them against business objectives to determine the appropriate business priority and strategy
• A passion for excellence with the ability to inspire others to the highest standards through leading by example
• Strong communication skills
• The maturity and empathy to resolve potential issues between technology and the core business, working with multiple personalities
• High emotional intelligence to attract world-class talent and enable organizational competence in the midst of pervasive change

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

Our Culture 

We believe that creating a company where people love to work is built on relationships, growth, and impact.

We cultivate a culture of low ego and set a high bar for excellence. We believe in flat organizations and open work spaces. We treat one another inside the company the same way we treat our members–by communicating in ways that build trust, operating with transparency, and having one another’s back.

Chime Core Values

💚 Be member-obsessed

We are guided by a deep understanding of our members’ needs and a devotion to meeting those needs at every step. We practice empathy in everything we do.

🙃 Be human

We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired.

🚀 Be bold

We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever.

🎯 Simplify

We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is "Do Less. Faster. More often."

📈 Make it happen

We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance.

🎖Respect the rules

We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regs.

👯‍ Team up

We know great work isn’t done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other’s backs.

🙋🏽‍♀️ Chime in

As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say.

Chime Leadership Behaviors

👷‍♀️ Be a Talent Builder and an Advocate

Build and empower high-performing teams by leading through example and living in a growth mindset.  Understand and utilize strengths and invest in the teams’ development through coaching, enabling, supporting, and motivating Chimers. Work to hire and retain talented teams. Set high performance standards, give and seek direct and timely feedback, be humble and inspire humility while challenging Chimers to reach their potential. Build trust, recognize great work, and genuinely care for Chimer well-being. Leverage high self-awareness, emotional intelligence, and personal behavior to the benefit of your team. Embody Chime values.

🧙‍♂️ Be a Visionary and a Storyteller

Create and align your teams around a compelling vision and connect individual work to current and longer-term company and team goals.  Generate excitement around strategy, rally buy-in, and provide context to empower local decision-making. Understand multiple perspectives and seek to break down problems into concrete actions toward resolution. Understand longer term trends, and apply data/analysis to inform your team’s strategy.  Be an honest and clear communicator within and across teams.

🏃‍♀️ Be an Action Enabler

Drive execution through people by helping others set clear goals, navigate through ambiguity, define roles, and measure results. Foster collaboration, help unblock issues, surface productive conflict, hold people accountable, and manage stakeholders up, down, and laterally. Build strong relationships across the org and represent your team's interests to other stakeholders. Expertly manage change and recognize when to lead vs. do.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

All inquiries will be treated with confidentiality.

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