Customer Success Architect

About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business. 

About the Role

As​ ​a Customer Success​ ​Architect​ ​at​ ​HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our largest customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.

Customer Success Architects help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.

In this role you can expect to:

• Communicate the business value of the HashiCorp Product Suite to customer executives
• Articulate the technical functionality of HashiCorp products to multiple ​technical​ ​audiences
• Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
• Work​ ​with​ ​HashiCorp Product​ ​Management​ to​ ​translate​ customer ​business​ ​opportunities​ ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements
• Partner with Customer Success Managers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
• Work with Customer Education to build valuable educational content to help customers adopt our products and successfully integrate them into their workflows
• Help​ ​champion​ ​an​ ​environment​ ​for​ ​ongoing​ ​strategic​ ​customer​ ​success

You may be a good fit for our team if you have:

• Leadership or managerial experience in ​major​ ​transformation​ ​efforts​ ​involving​ ​significant​ ​process, organizational and​ ​technology​ ​change
• Experience serving as part of a key customer leadership team
• Deep​ ​technical​ ​expertise​ ​in​ ​cloud and on-premise infrastructure​ ​management,​ ​application​ ​deployment and​ ​practical security​ ​methodology​
• Proficiency and experience with ​concepts​ ​and​ ​technologies​ ​used​ ​in​ ​software development, operations,​ ​security,​ ​cloud,​ ​microservices,​ ​containers,​ ​and​ ​scheduling​ ​platforms
• Proficiency ​with​ ​HashiCorp​'s tools​ ​such​ ​as​ Terraform, Vault,​ ​Consul and Nomad
• Ability ​to​ ​work​ ​well​ ​in​ ​a​ ​highly​ ​dynamic​ ​​environment​ ​that​ ​focuses​ ​on​ ​providing outstanding​ ​customer​ ​service
• Comfort working remotely and perform well given a high level of independence and autonomy
• B.S.​ ​degree​ ​in​ ​an​ ​engineering​ ​or​ ​similar​ ​program​ ​from​ ​an​ ​accredited​ ​college​/​​university ​or​ ​equivalent​ ​experience
• Certification as a cloud professional​ ​(AWS, Azure, GCP)
• Comfort with ​national​ ​and​ ​occasionally​ ​global​ ​travel