Customer Success Engineer - Cloud Security (US - Remote)

Sysdig is the secure DevOps company, and we’re at the forefront of the container, Kubernetes, and cloud revolution. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to confidently run cloud-native applications. Our consistent contributions to open source software projects reflect our commitment to the open cloud movement.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too -- we were awarded the 2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems and deliver innovative solutions. Does this sound like the right place for you?

At Sysdig we believe our values make us who we are and inspire and guide us every day. They drive our culture, our strategy, and our vision. Our three values are: Love our Customers, Trust the Team and Dig Deeper. We are creating the best in class customer experience in Cloud, Kubernetes, and Container security. You can see our Sysdig Vision here.

Your Opportunity:

We are looking for a Customer Success Engineer to join our team to ensure that our customers are maximizing their investments and ROI in their cloud-native architectures by utilizing Sysdig technology to secure and manage their containers and microservices at scale; all while solving their most complex operational and cloud security challenges. This is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security & monitoring, assisting many of the world’s leading businesses in their digital transformation.   

The Role:

• Be the technical authority on the Sysdig Platform and become the customer’s trusted advisor
• Help with customer onboarding and training, thus driving adoption.
• Understand the customer’s requirements, challenges, and what business outcomes and value they are expecting from their purchase. Design and deliver the customer-specific use cases to align with those goals via a hands-on, consultative approach.
• Ensure customers are realizing the value and maximizing their return on investment by rapidly driving sustained adoption. Being the leader for ongoing engagement and expansion with Sysdig’s platform to achieve business and technology objectives across container security, cloud security, and full-stack observability.
• Proactively identify blockers for our customers and collaborate with peers to remove them.
• Act as an advocate on behalf of your customers to influence our roadmap.
• Integrate Sysdig with the customer’s Secure DevOps processes and pipelines.
• Leverage self-paced training to support education and knowledge-growth throughout the customer journey
• Work on debugging and resolving technical issues specific to the Sysdig agent within various cloud environments like Amazon Web Services, Google Cloud Platform, Microsoft Azure, Docker, and Kubernetes.
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators including NRR/GRR. Build joint success plans.
• Ongoing contribution to customer-facing Knowledge Management systems and FAQ repository.
• Facilitate Quarterly Business Reviews with customers.

Your Background

• Extensive experience within a SaaS company in a Customer Success or Technical Account Management role
• Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
• Technical hands on experience with either Virtualization, Container or Kubernetes environments
• Demonstrated track record of owning customer relationships, including implementation, renewal, and identification of expansion opportunities
• Excellent interpersonal/customer relations skills with particular regard to strategic relationships
• Clear and concise verbal and written communicator
• Proficiency in leading both executive meetings and technical workshops
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption, and retention

Desired Technical Qualifications

• Incident response or security investigation experience
• Knowledge of the MITRE ATT&CK framework
• Security Governance and compliance experience
• Familiarity using Sysdig and/or Falco
• Experience with Containers [Docker, CRIO], Kubernetes, Rancher, OpenShift, and CI/CD concepts
• Experience with Cyber Security frameworks and their applications in theSecure Devops Lifecycle
• Kubernetes certification(s) a big plus

Bonus Experience:

• Experience with Grafana, Jenkins and other devops tooling
• Experience with Prometheus and PromQL a plus
• Experience with Linux platform and containers. The ability to identify and resolve issues associated with storage, networking, compute, and memory and other key metrics need for alerting and reporting across the K8s ecosystem

Why work at Sysdig?

• We’re a well-funded startup that already has a large enterprise customer base
• We have a pragmatic, approachable culture, from the CEO down
• We have an organizational focus on delivering value to customers
• Our open-source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers
• A strong collaborative team that helps mentor and uplift everyone
• Be at the forefront of cloud and cloud-native security, troubleshooting & observability 
• Support to grow professionally and technically

When you join Sysdig, you can expect:

• Competitive compensation package
• Top-notch Benefits 
• Flexible vacation policy
• Monthly remote working allowance
• Encouragement to specialize with technical accreditations