About Mixpanel
Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.
Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.
About the Role
Mixpanel’s Customer Success Managers (CSMs) own product adoption and value delivery across Mixpanel’s most strategic accounts. CSMs are data-obsessed and passionate about helping customers increase their rate of innovation. CSMs get customers in their portfolio access to the data they need to drive informed decision-making. CSMs will partner closely with Relationship Managers and Solutions Architects to guide our customers to success and ensure they achieve a significant return on their Mixpanel investment.
We are building out our team and are looking for someone who can provide hands-on consultation to a portfolio of high-value customers.
Responsibilities
- Develop a thoughtful understanding of customers’ businesses and their core goals, and partner with them to establish supporting goals
- Host analytics workshops, brainstorms, and product trainings (both remote and onsite) to ensure end users adopt and use Mixpanel (up to 25% travel may be required)
- Stay informed on Mixpanel use cases and industry experience and use it to guide customer consulting
- Train customers on how to adopt a data-informed, iterative product development approach using Mixpanel to drive business KPIs
- Keep customers informed of new product releases, relevant betas, and upcoming features
- Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
- Identify room for integration optimization; build a plan detailing required steps and resources and manage all partners towards achievement
- Partner with Professional Services to coordinate implementation and advanced technical services
- Monitor customer activity and sentiment to identify signs of risk and proactively work with the Relationship Manager to build a mitigation plan
- Support Relationship Managers by flagging growth opportunities within existing accounts
We're Looking For Someone Who Has
- Love of data and an understanding of how it informs decision-making and can transform a product or business
- Knowledge of the analytics industry and common platforms used
- Influence with all partners to guide projects forward, even when blocked
- Consume large quantities of information and summarize takeaways, focusing on impact and priority
- A track-record of collaboratively working with diverse teams to achieve results
- A passion for delivering exceptional service and driving value for a portfolio of customers
- Communicate effectively and succinctly with savvy business acumen
- Comfort in navigating ambiguity within a range of diverse customer organizations
- Ability to manage multiple projects across a portfolio of customers
#LI-KB1
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Culture Values
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers’ success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can’t win without each other
Why choose Mixpanel?
We’re the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital. Over the years, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more. Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service. Today, we’re the only company single-mindedly focused on enabling the world’s most innovative companies to use data to uncover insights about their customers to build better products.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Top Skills
What We Do
Helping the world learn from its data.
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