Customer Success Operations Coordinator

About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

 Opportunity 

We are looking for a new member of our Customer Success team! This Customer Success Enablement role is cross-functional across all parts of the customer-facing Customer Success organization. The Customer Success Operations Coordinator role will provide support to the Customer Success Leadership team, assisting them with various tasks to ensure our processes are tracked well and run smoothly. You will also work directly with the Implementation and Customer Success Managers, assisting them with various tasks to deliver value to our customers.

Responsibilities

• Partner with CSM and Implementation counterparts in day-to-day tasks and special ad hoc projects 
• Support Customer Success Managers in conducting data analysis ad hoc and for scheduled Customer Business Reviews
• Coordinate with internal stakeholders to ensure internal project tracking and resource hour tracking tools are updated
• Act as CS Ops liaison to coordinate data delivery, utilization, and tracking of missing data, including gather customer metrics
• Verify entered account and opportunity data by reviewing and correcting Salesforce records
• Collaborate with the Analytics team to continually refine analytics department processes and tools

Requirements

• 2-4 years of experience working in a Sales or Customer Success Operations role
• Ability to manage multiple projects and tight deadlines 
• Ability to prioritize across short-term and long-term goals 
• Self-driven, focused, and motivated
• Experience with Salesforce preferred
• Ability to work in a team and independently
• Excellent interpersonal skills and the ability to work cross-functionally to achieve mutual goals
• BA/BS from a 4-year university or equivalent experience

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat)

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

 Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!