Design Systems Lead

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. 

We’re looking for a Lead Product Designer to join the team as our first dedicated systems designer. You will be the owner of the Design System working closely with engineers, product managers, user researchers, and other partners to drive cross-functional alignment and co-define strategy for our design system. You will be responsible for building into the existing design system, establishing guidelines and building out documentation. We are looking for a strong communicator who enjoys solving complex problems and works well in a small, cross-functional dynamic team.

What will you be doing?

• Design and communicate your vision to the team using high-fi mock-ups, documentation, and prototypes. Leverage research and data to support solutions
• Collaborate with product, engineering and brand to strategically define the future of design systems, anticipating potential use cases and evolutions as the product continues to grow
• Contribute to the bigger picture of the design system and how it serves the organization
• Impact business goals through effective and efficient development of design solutions
• Collaborate closely with designers, engineers, and product managers across the product, understanding technical constraints and being an advocate of the user during tradeoff, timeline, and experience discussions
• Participate and shape the design team culture

What skills and experience do you need?

• Experience contributing to mature design systems including component design, documentation, tooling and education
• A portfolio of design projects that demonstrates systems thinking, technical skills, interaction design and visual design
• Low ego and an eagerness to give and receive constructive feedback in a transparent work environment
• Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering
• Strong communication and collaboration skills and the ability to articulate your design decisions and how they relate to the problem you’re solving
• Deep empathy for users and a passion for solving their collaboration problems
• Experience using Figma to optimize the components of the design system

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.