Director, Brand & Creative Operations

Chime’s mission is to unite everyday people to unlock their financial progress. By reimagining what banking can be, we're empowering millions of everyday people to take control of their finances. We’re proud to be the #1 most loved banking app, and believe that basic banking services should be helpful, easy and free. We offer better banking products and services by addressing the fundamental misalignment in the industry between what's good for banks and what's good for consumers. We want to profit with our members, not from them. 

Chime’s Creative Operations team powers & enables our in-house creative team with the time, space and resources they need to create work that inspires our members, influences culture, while driving creative effectiveness across Chimes’ marketing programs. 

We are hiring for a Director of Creative Operations to lead our creative operations & production team, responsible for synchronizing creative projects across various marketing functions delivering operational and process excellence. This role will ensure a streamlined project management process for our creative work, you will be an organizing master, aligning resources, managing deadlines, while fostering an environment of creativity that is aligned to our business goals. 

The base salary offered for this role and level of experience will begin at $130,050.00 - $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience

In this role you be expected to;

• Implementing the end to end creative enablement process that reports on utilization, capacity, volume and velocity of our in-house creative team. 
• Establish the best tools, platforms and resources needed to optimize our creative process. 
• Lead the quarterly creative resourcing planning with the senior leaders’ and creatives to align creative resourcing to key business initiatives & BAU workstreams.
• Orchestration of creative resourcing (internal & external), creative workflows, processes and technology of creative capabilities; creating seamless creative workflow from inception to final delivery.  
• Streamline complex processes and reduce bottlenecks to enable efficient production of creative at high velocity.
• Lead and manage the brand OPEX budget, ensuring that resources and budget are allocated effectively to meet strategic goals within budget. 
• Continually implement tools and processes that enable consistent brand experience, while managing the resources to activate our marketing programs. 
• Manage external agency resources to deliver on our marketing programs within deadline and budget constraints. 
• Creative Ops & Production Leadership - manage a team of operational, production specialists and agencies to assign, prioritize and execute the world class work.

To thrive in this role, you have 

• 10+ years of experience managing high performing teams within a fast paced tech environment and/or agency experience, managing large production budgets.  
• 7+ years direct teams & people management experience.
• 5+ years in activating operational rigor and process against creative work in house or through agency partners. 
• Proactive, detail oriented go getter that makes things happen. 
• You do not mind change and are highly adaptable to changing priorities.
• Problem solver, you take it upon yourself to solve problems, know how to break down complex problems into simple steps and actions. 
• You have the ability to change, influence others at every level, and strong verbal and written communication skills with the ability to negotiate and resolve conflicting priorities with cross functional stakeholders. 
• BS or BA in marketing or equivalent experience.  

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 
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