Director of Fraud Strategy

About the role

Chime processes hundreds of millions of dollars in transactions every week, including debit card purchases, mobile check deposits, transfers between banks, P2P payments, direct deposits, and more. As the Strategy Director for Account Integrity, you and your team will set fraud policy, drive cross-functional, strategic projects and initiatives, and establish operational excellence within the Account Integrity team. With high growth in the team’s people and processes, we need an experienced leader to build out this team and set effective, member-focused policy for fraud strategy at Chime.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $209,000 plus bonus, a competitive equity package, and benefits (see below). The actual pay may be higher depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Hire and manage a team of experienced fraud policy and strategy professionals
• Provide strategic vision and execution of fraud risk policy management
• Support all policy management oversight responsibilities for Fraud Risk Management
• Develop and manage communication channels and information-sharing forums including a central knowledge base, stakeholder updates, and leadership summaries
• Facilitate prioritization and alignment of program updates, process changes, and emerging risk identification
• Provide cross team and cross functional engagement to ensure timely execution on deliverables, and transparency to affected subject matter experts
• Build and iterate on various processes with leaders and teams to drive alignment, build teams and engineering culture, simplify execution, and improve quality and efficiency

To thrive in this role, you have

• BA or BS degree; MBA or other advanced graduate degree a plus
• 6+ years of Fraud/Risk Management experience
• Proven track record of people management, including experience managing nimble, distributed, multi-disciplinary teams
• Experience working at a hands on level with other groups like engineers, product managers, data analysts, operations analysts in building operations processes and systems
• Demonstrated conflict management and negotiation skills; including ability to influence and communicate cross-functionally with all levels of management
• Sound experience in troubleshooting and diagnostic methodology involving technical, cross-functional teams, when necessary
• Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight deadlines

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

Chime requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in one of its offices, join Company-sponsored activities, or travel for business purposes. This job may require periodic office attendance and/or business travel and therefore candidates will need to be eligible for these activities by their start date.

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