Enablement Specialist

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

As an Enablement Specialist, you will partner with Customer Success Managers and Digital Adoption Consultants to train our customers to become self-sufficient in their use of the WalkMe product suite by delivering personalized and structured training. You will ensure customers understand how to use WalkMe's tools to realize their digital adoption strategy and goals. You will report to our Senior Services Manager, as a part of our Professional Services organization. Your success requires comfort explaining technically complex concepts in a relatable way, engaging diverse customer teams, and willingness to help us develop and scale our training.

What You'll Own

• Lead strategic training sessions on problem and solution discovery, project management, and analyzing WalkMe results.
• Lead technical training sessions on WalkMe content creation, QA, maintenance, and troubleshooting.
• Evaluate customer learning and adoption. Grade customer work and make recommendations for improvement.
• Create instructional materials (presentations, course outlines, exercises, and homework assignments).
• Collect feedback from customer stakeholders and students on effectiveness of training in reaching customer self sufficiency, and in quality of content.
• Inform Account Managers and Digital Adoption Consultants of customer progress in training

What You Need To Succeed

• 2+ years experience with WalkMe and digital adoption strategy OR experience translating complex concepts into digestible information.
• Experience developing and leading personalized trainings, and communication to groups.
• Customer-facing skills to maintain high Customer Satisfaction scores.
• Project management skills to run multiple customer trainings programs simultaneously.
• Bonus: Experience conducting problem discovery or user experience workshops.

What You'll Love About Us!

• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.