Engagement Manager, Professional Services

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

As an Engagement Manager on the Professional Services team, you'll report to the Director of Engagement Management. Your main goals are to work with the sales team to position services value, introduce implementation best practices, and support closing the license sale while setting up the customer for success. You will demonstrate prescriptive solution design and display project delivery credibility while presenting comprehensive implementation proposals for Fortune 500 customers and prospects.

What You'll Own

• Align with Sales & Services teams during pre-sales activities such as the development of customer implementation proposals, SOWs, staffing plans, specifically through engaging with SMEs across the organization to create an appropriate proposal
• Support the Services team with input and insight into the proposed solution and client needs to ensure successful project delivery
• Anticipate and formalize customer technical implementation and training and support requirements
• Lead sales calls to position services, set expectations, and recommend packages or custom solutions
• Draft SOWs and support sales through procurement process
• Develop custom solution packages according to scope
• Identify any early implementation or ongoing risks with an account

What You Need to Succeed

• 4+ years of experience in customer facing professional services role with at least 4 years of experience selling professional services
• Understanding of a variety of project delivery methodologies (i.e. Agile, SDLC, Iterative, Waterfall)
• Experience selling and contracting professional services
• Experience with Web-based applications

What you will love about us!

• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
• WalkMe celebrates our Fifth year on the Forbes Cloud 100 2020 List, and our CEO, Dan Adika, shares insights into WalkMe.
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.