Engineering - Documentation Writer

We believe that everyone can and should automate the tools they use every day.

Tray Embedded is a market-leading automated customer integration product.

Our customers are using it to enable their End Users to configure complex and massively scalable multi-service integrations at the click of a mouse.

The power behind this product is great and it requires world-class documentation as we continue to raise the bar in this industry.

Your Mission

We are now looking for someone to take sole responsibility for the Tray Embedded documentation to raise it to the next level. This will be a highly technical role, requiring an expert knowledge of Tray and the ability to build robust workflows in accordance with best practices.

When documenting Tray Embedded features, you will need to be able to grasp technical concepts quickly, build feature-based workflows that are applicable to real-world scenarios and document them in a simple and concise way that allows our customers to get what they need in as short a time as possible.

You will be an integral part of the Embedded product squad - attending standups, meeting with product and engineering managers to scope requirements, and discussing and documenting features with developers.

What you will do

• Write concise and clear documentation for all Tray Embedded features in the public-facing documentation
• Maintain the Tray Embedded API documentation ensuring it is up-to-date with all endpoint information
• Maintain an internal Embedded Knowledge Base to assist Customer Success in getting customers live with their integrations
• Manage an internal board of questions coming in from Tray.io sales representatives who need clarification on questions asked by prospective customers
• Assist in writing and editing internal engineering documentation of Embedded features

About You

• An aptitude for experimenting with software and APIs
• Experience of making use of software in a business environment, and what data means in different contexts
• Excellent written and spoken communication skills
• A basic working knowledge of coding, especially javascript, preferably with some genuine coding experience
• An understanding of some technical concepts such as data mapping, data syncing, ETL

Your team will fully support you to do your best work

Our team is humble but spirited people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another.

The heart of Tray is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.  We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.