Unified Foundational Offers Strategy and Operations Lead

• Establish a common portfolio taxonomy and revenue-attribution framework so offer leaders, Finance and delivery teams work from a single view of offers, customer value, delivery models and economics. 
• Own the integrated demand and capacity model across support, customer success and engineering. Test how AI deflection and autonomous resolution change human demand, cost-to-serve and premium-service capacity, using delivery-owner inputs rather than replacing their accountability. 
• Shape coherent pricing architecture across percentage-of-product-value, consumption and bespoke or multi-year motions. Challenge structures that undercut premium tiers, preserve increasing value across the service ladder and ensure delivery economics support sustainable margin. 
• Arbitrate competing engineering and commerce-platform asks into one ranked portfolio priority list. Bring evidence-based trade-offs to cross-functional leaders and connect investment choices to customer outcomes, delivery feasibility and expected returns. 
• Define a common portfolio scorecard spanning cost-to-serve, margin, renewals, attach and upgrade movement, and campaign influence. Align definitions for AI deflection, autonomous resolution and time-to-guidance where relevant; use the scorecard to improve decisions, not simply report activity. 
• Set the portfolio governance model, decision standards and accountability expectations. Partner with offer program leaders and operational coordination support to embed the models in business rhythms, resolve cross-portfolio tensions and communicate defensible consolidated positions. 

Required qualifications 

• Bachelor’s Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement —
• OR equivalent experience. 

Preferred qualifications

• Master’s Degree in Business, Operations, Finance, or a related field.
• Demonstrated leadership of a services or support business, with accountability for a P&L or portfolio scorecard and evidence of improving business decisions and outcomes.
• Fluency in portfolio economics, cost-to-serve, demand and capacity modeling, and investment-return analysis; ability to turn uncertain assumptions into actionable operating choices.
• Strong commercial judgment in pricing and service-tier differentiation, including the ability to challenge proposals that weaken customer value progression or delivery economics.
• Credibility with Finance, support delivery and product engineering leaders; demonstrated ability to influence senior peers, arbitrate competing priorities and drive adoption without relying on direct authority.
• Ability to establish common definitions, decision rights and operating models across a complex portfolio, and explain trade-offs clearly to executive and cross-functional audiences.
• Experience integrating enterprise support, customer success and premium mission-critical services into a coherent portfolio operating model.
• Experience assessing how AI-enabled guidance, deflection or autonomous resolution affects service demand, capacity and customer outcomes.
• Experience with consumption-based, value-linked and bespoke or multi-year service pricing, and with commerce or engineering transformation prioritization.
• Experience building portfolio scorecards that connect retention, attach and upgrade behavior, delivery economics and investment decisions. 

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.