About Mixpanel
Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.
Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.
About the Role
The Global Deal Desk Lead will be a leader to support all customer deals from the inception of a sales opportunity to booking the signed contract. This person is skilled and knowledgeable in a variety of areas such as enterprise software customer contract structure, common SaaS metrics, revenue recognition, and best practices in the Configure, Price, Quote process.
The successful candidate will be able to partner with sales, finance, legal, and sales operation teams to establish scalable processes and accelerate the closing of deals.
Responsibilities
- Provide guidance and support to sales on contract negotiations internally, including deal structure, discounting guidance, approval requirements, and order processing.
- Review sales-proposed contracts to ensure accuracy and compliance with published sales and finance policies, and escalate contracts as needed based on business judgment.
- Drive best practices and enablement to increase sales effectiveness around the Configure, Price, Quote process.
- Support Mixpanel’s processes to ensure data integrity and consistency in all closed opportunities.
- Work cross-functionally to upgrade and improve systems as the business grows.
We're Looking For Someone Who Has
- 3+ years experience in deal desk or sales operations role in SaaS working with customer contracts.
- 1-2 years of management experience
- Working knowledge about common SaaS metrics and revenue recognition.
- Experience in dealing with complex, cross-functional deal management across sales, finance and legal.
- Exceptionally strong communication skills, including effectively communicating with senior management.
- Strong structured problem-solving skills along with the ability to demonstrate practical judgment in complex situations.
- High level of attention to detail is critical.
Bonus Points For
- Strong understanding of Salesforce-based quote-to-order processes, with experience in Salesforce CPQ a plus
- Able to work with a high degree of autonomy, particularly within a global setting
- Proficiency in Microsoft Excel and G-Suite
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Culture Values
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers’ success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can’t win without each other
Why choose Mixpanel?
We’re the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital. Over the years, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more. Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service. Today, we’re the only company single-mindedly focused on enabling the world’s most innovative companies to use data to uncover insights about their customers to build better products.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Top Skills
What We Do
Helping the world learn from its data.
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