Group Product Manager, Growth

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We 're constantly learning, creating, and adapting
• Lean: We embrace lean testing and the learning we gain
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

As Product Manager working on Growth at JustAnswer, you will be responsible for improving our funnel to have a tangible impact on the business and the lives of our customers. You are adept at leading cross functional teams to execute on a product vision in a high growth business. You help drive our overall Data and Personalization strategy and work with senior leadership to ensure we meet our overall business goals. You’ll develop and launch tests, dig deep into the data, and learn quickly from the results. 
 
This role reports into Group PM and requires strong knowledge of Digital Marketing, e-Commerce (strong preference) and Conversion. We want entrepreneurs who have proven experience showcasing how they have increased user conversion via optimizing product workflows and designs. 

Duties and Responsibilities

• Lead the ideation, technical development, and launch of innovative tools, platform and products 
• Lead with creative ideas to increase user conversion by optimizing chatbots, login pages, credit card pages, mobile workflow 
• Working with customer research, data analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of individual and employer need and business opportunity 
• Integrate usability studies, research and market analysis into product requirements to improve engineer productivity & product satisfaction 
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 
• Work with DB architects to help define how we store customer data 
• Work with various Product team to understand how this data can be utilized for personalization across the site 
• Drive innovation, definition, deliverables planning, and design of new products 
• Define and analyze product metrics to inform decision-making and measure success 
• Define product requirements for MVPs and new features/enhancements 
• Work through PowerBI and Analytics reports to parse out details to build satisfying customer experience 

Qualifications

     Skills

• At least 2 years of product management or growth experience  
• Experience with A/B testing and optimization on landing pages 
• Experience with SEO, growth, lead acquisition, and performance marketing are a plus. 
• Self-starter with a bias toward action and a proven track record of results 
• Know how to delight customers and how to use data to know if you did 
• Experience building and scaling a product from the ground up 
• Ability to think strategically, prioritize ruthlessly and execute methodically 
• Proven ability to lead teams and work cross-functionally 
• Understanding of key technologies and ability to converse at a technical level 
• Excellent written and oral communication skills 
• Bachelor's degree or equivalent experience. Computer Science background or MBA a plus. 

     Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

     Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

     Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement