Head of Employee Experience

About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Our People Team strives to create a welcoming and inclusive company culture by driving the overall employee experience at Faire. We are looking for a Head of Employee Experience to join our growing People Team. The ideal candidate has experience designing engagement programs, onboarding, building impactful and measurable DEIB programs and high emotional intelligence.

What you’ll do 

• Lead a team that oversee all employee experience from the moment a candidate engages with us, to the time an employee becomes an alumni
• Invest in scalable, intentionally designed and measurable programs to impact Faire’s culture
• Ensure that all programming and employee engagement initiatives are rooted in Faire’s values, business goals and our desire to serve our community
• Continue to build upon our current DEI roadmap with data-driven recommendations that improve both employee engagement and business performance 
• Drive ERGs, programming and internal practices that are aligned with our overall DEIB strategy
• Over time, help drive our internal communication and overall employee brand recognition

Qualifications

• BA/BS degree
• 7+ years of employee experience, engagement and DEI related work experience including managing and leading teams
• Ability to see “around corners” in order to drive high level strategy into programs that are measurable and impactful
• Excited about the future of employee experience, the ideal candidate understands that DEI, values, and engagement are key to a successful organization
• A passion for developing team members 
• Experience using data to drive decision making
• Superior organizational skills
• The ability to prioritize and meet deadlines within a fast-paced environment
• A willingness work autonomously - to initiate tasks and perform duties without direction
• Excellent interpersonal skills and ability to work with a wide range of personalities
• Outstanding customer service and problem-solving skills with the ability to raise problems when necessary
• Strong communicator with demonstrated experience influencing and collaborating cross-functionally and strong attention to detail

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 200,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.