Head of Global Help Desk, IT

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

As the Global Head of the IT Help Desk, you will report to our IT Director in Tel Aviv. You will manage a global team of employees and contractors to ensure the smooth implementation and maintenance of WalkMe's computing needs.

What You'll Own

• Manage information technology and computer systems functionally and in a manner that supports our business and our employees
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting and coaching employees, communicating job expectations and appraising their performance
• Ensure security of data, network access and remote access
• Support user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures

What You Need to Succeed

• 6+ years experience in an Information Technology department or related field
• 3+ years experience managing IT and Help Desk staff
• Experience working with cloud-based software solutions such as G-Suite, OKTA, etc.
• Experience with computer networks, network administration and network installation
• Working knowledge of Windows and MAC computers, operating systems
• Experience with AWS, EC2, VPC

What you will love about us!

• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We've made this commitment not only because it's the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we're not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.