Home Onboarding Coordinator

Making it easy to live well — whenever, wherever

At Zeus Living, we believe housing shouldn’t constrain how, where, and when you want to live. At the center of everything we do are our people—our customers, partners, and the Zeus team. That’s what our founders knew when they started Zeus Living in 2015, setting out to make renting a home easier. The goal then—and now—is to create a new, modern mode of housing, making it easy to live well—reliably, safely, comfortably, even stylishly—wherever, whenever.

We’ve grown and learned a great deal since we started. Today we’re a hardworking team of creators, problem-solvers, and strategists committed to our vision and values. Based in San Francisco and backed by Airbnb, Comcast, Bowery, and Initialized Capital, we’ve raised $90M in funding.

The Role:

The Home Onboarding Coordinator is part of the local City Operations team and leads a team of field technicians to stage homes newly accepted onto the Zeus platform. You will be leading a team responsible for preparing new homes in a core location(s) starting from inspecting an unfurnished home to staging the home to setting up services to move-in ready. You will be the point person for Zeus employees and for homeowners throughout the on-boarding process.

You will also be responsible for continuously improving on processes within the home logistics team and problem solving.

What You'll Do:

• Manage the field operations team of field techs who are the first (and sometimes only) Zeus employees who see properties firsthand and are creating a Zeus experience within the home
• Communicate and coordinate with owners, the field ops team, the warehouse team, and the city operations team to ensure the schedule for each property is up to date at any given moment. You are the point person for any and all questions regarding the property directed from the Zeus team as well as the owners.
• Schedule out over fifty tasks including, but not limited to, inspections, property fixes, staging, and utility transfers. Review inspection forms to make sure each and every property is up to Zeus Standard
• Initially coordinate with Resident Experience team with maintenance issues that come up post-onboarding
• Identify and create process improvements

What We're Looking For:

• An empathetic manager with a high EQ who is will always own their part of the problem when plans derail
• A motivated and adaptable self starter who is organized and process-oriented
• High level of attention to details and timelines
• Well spoken and friendly when interacting with owners and peers
• Problem solver - will be putting out little fires here and there so have to think on your feet
• Process-oriented - problems will come up so you must know when a process needs changing vs it being a one off mistake that doesn’t elicit a process shift
• 2-4 years of operations experience
• 1-2 years of management experience, ideally in field operations

Bonus:

• Maintenance / general handyman knowledge

At Zeus Living, We Are:

Transparent: honest, authentic, communication, access to info, hard truths

Humble: self-aware, ask for & accept help, inclusive, collaborative, respectful, thankful

Iterative: speedy, willing to break things, growth-minded, creative, process-driven

Human-centric: above & beyond service, surprise & delight, make things right

At Zeus Living, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply.

You can find more about what we offer here!