IT Manager

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We 're constantly learning, creating, and adapting
• Lean: We embrace lean testing and the learning we gain
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

The Engineering group at JustAnswer is looking for an experienced and passionate global IT
Manager to join its team to enhance the IT team support, technical knowledge and efficiency.

As the IT Manager, you will lead and oversee JustAnswer’s global IT team to assure timely and
high quality support of our global offices and remote employees. This includes but is not limited
to IT services such as support of employee desktops/laptops, office productivity tools, vendor
management, asset management, help desk services, documentation, and process
development. This is a unique role for someone interested in furthering their career in IT.

Duties and Responsibilities

• Be a member of the JustAnswer Engineering team
• Managing the Global IT team
• Work with the broader Technical Operations team and other leaders across JustAnswer to come up with creative solutions for optimizing and improving IT support and operational processes
• Manage IT services such as Microsoft 365 which includes email, teams, MS Office, Software suite, enterprise anti-virus and patch management
• Manage company communication regarding IT-related matters
• Purchase IT related items and licenses
• Asset tracking of equipment and licenses
• Track monthly billing and code invoices with an eye towards cost savings and organizing payments to vendors.
• Coordinate the computer and system account setup for and breakdown for employees and contractors.
• Build career tracks for JustAnswer IT technicians-- making JustAnswer a great place to be in IT!
• Build relationships with and between our international offices in Ukraine and India

Qualifications

Skills

• 5+ years managing helpdesk and tech support teams for a global organization
• You are passionate about making your team better and creating an environment of learning
• You are humble, putting the success of the business and your IT staff first.
• Experience supporting and managing a Microsoft centric network of windows desktops, laptops and Office 365 with a relatively small number of Apple Macintosh users
• Experience supporting remote offices and remote employees
• Strong communication skills
• Proven ability to balance multiple projects
• Global enterprise Anti-virus and patch management experience
• Corporate security
• Bachelor’s Degree

      Bonus Points For

• Experience working with Atlassian Confluence
• Experience with public and private cloud services
• Experience with Sophos and Kaseya
• Information Security experience

Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement