At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Lead Product Designer - Platform as a Service
Who are you?
We are looking for a reliable leader striving to deliver the best product and experience to the market by incorporating and balancing users needs and business goals.
You’ll be guiding several Product Designers through the entire product development process, partnering with Product and Engineering leaders to ensure stellar execution of your strategy for the domain and achieving company targets.
You are passionate about B2B and able to cope with complexity, navigate the ambiguity, tackle curiously non-trivial logical challenges, and rigorously map things out to explain them to others and build shared understanding.
Responsibilities:
- Lead the vision and design of your product area alongside product and engineering leadership.
- Cultivate design and research processes, design culture and community to increase collaboration and efficiency across teams.
- Support the growth of the Product Designers in your team, by hiring, mentoring, developing them and by giving and soliciting constant feedback.
Requirements:
- 2+ years of experience in a similar position
- Experience leading product direction and strategic thinking to help develop product goals, identify opportunities, and make decisions based on the impact on users and business
- Experience helping lead and mentor a team of gifted designers
- Excellent communication and experience collaborating closely with PMs, developers, designers, stakeholders and other team members
- Proven understanding of business goals and product metrics to drive design roadmaps and product decisions.
Please submit your portfolio featuring examples of product and enterprise projects that you can share with us (Online or PDF). Applications with a portfolio will be prioritized.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,400 other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers
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